March 2021
hi, i'm trying to change my account details but having problem with this verification code
its never sending the verification code to my email
not a wrong email, not in the spam
i can receive purchase confirm mail and Answers HQ mail, but no verification mails
any solution please?
March 2021
Hey @heinz1325, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
March 2021 - last edited March 2021
hi @EA_Darko
i tried to contact the adviser with live chat before
case created, showing "Check the pop-up chat window for the next available EA Advisor." but the chat window is never showing up
i tried with IE,Edge,Chrome with adblock disabled and Run as administrator, but still it never show up
any solution about this please?
March 2021
hi
i tried to contact the adviser with live chat before
case created, showing "Check the pop-up chat window for the next available EA Advisor." but the chat window never showing up
i tried with IE,Edge,Chrome with adblock disabled and Run as administrator, but still it never show up
any solution about this please?
March 2021
@heinz1325 To start can you try clearing the cache/cookies of the browser you wish to use, then check for any updates.
If you continue having issues can you check if you have any additional security that may be impacting your browser, and check its settings to make sure pop-ups are allowed?
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March 2021
my Microsoft Edge had all cache/cookies cleared, updated as newest version, no add-ons, pop-up / redirection allowed
but still its not working
i didn't install any browser security tho, i disabled the anti-virus and windows defender too, but no effect
March 2021
Do you know if you've blocked the pop-ups on your browser @heinz1325?
Sometimes you see a message in the top right corner of your browser that says "pop-up blocked". Clicking on that message will enable you to open the window. Have you also tried on a mobile device instead?