Uninstalled Origin now I can't reinstall it back and play my games. Please Help! [ Edited ]

[burentori]

Uninstalled Origin now I can't reinstall it back.

Hey so it started yesterday when I tried to run Battlefield 5, after running the game, an error pops up saying "Origin has receive some serious issues and is forced to close", then it tells me to send a crash report. Since then every time when i open Origin, the same error pops up immediately and I'm forced to close the program. So I've decided uninstalling it and now I can't even reinstall it back.

Ways I've tried to troubleshoot:

---

• Manually uninstalling Origin with every possible way using the steps given by EA.
• Checking anti-viruses and firewall
• Tried downloading the old "legacy" version of Origin. What happens afterward is it tries to update itself to the latest version, then after i run the Updatetool, an error pops up saying it can't update itself due to me having not having internet connection and wants me to download from the official site using the OriginThinSetup.exe instead.
• Clearing cache
• And too many possible ways to troubleshoot I lost count.

---

And yes I've reached out to EA customer service. The first guy was great, was helpful but I had to cut short as I have other things to do. So i resumed the case the next day, alright so this time I've shared all the info to the operator. Even after I stated clearly all the steps that I tried before, he/she still sends me the same "fix" and then CLOSES the chat after that.

LIKE WHAT???? Is that how customer service works?? You can't help me in fixing your broken Origin program and so you decided to just proceed to close the chat and ignore me like that??? 

I know you have other customers to attend but isn't it your job as CUSTOMER SERVICE to help solve the case even after sending me tons of message reassuring me that you'll help me fix it? They did not btw.

I'm SICK of it seriously. I bought both Star Wars Battlefront 2 and Battlefield V, two expensive games with my hard earned money and I cannot play it because it wants me to go through this broken launcher first to validate.

---

I'm sorry for being angry but that is not the way how a AAA games company should treat their customers and players. It's like a scam to be honest.

I found the log file for ThinSetup if that even matters any thing. Here it is:

Spoiler

0 [2020-01-09 04:40:46.296] Event Origin::Services::Logger::Init 12032 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:40:46.297] Event Origin::Services::Logger::Init 12032 Local time: Thu Jan 9 12:40:46 2020
2 [2020-01-09 04:40:46.298] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 12032 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe /timing:1078"
3 [2020-01-09 04:40:46.298] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 12032 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Cmdline Param: /timing:1078
4 [2020-01-09 04:40:46.298] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 12032 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:40:46.375] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 12032 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:40:46.539] Event Origin::ThinSetup::ThinSetupApplication:tart 12032 ThinSetup starting.
7 [2020-01-09 04:40:46.540] Event Origin::ThinSetup::ThinSetupApplication:tart 12032 Origin path:
8 [2020-01-09 04:40:46.540] Event Origin::ThinSetup::ThinSetupApplication:tart 12032 Origin version:
9 [2020-01-09 04:40:46.542] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 11292 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:40:47.403] Event EnvUtils::GetTokenElevationInfo 11384 Process can be elevated but is currently limited by UAC.
11 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 11384 Setup Controller Ready.
12 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::IThinSetupController::onStateXXange 11384 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::IThinSetupController::onStateXXange 11384 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
14 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 12032 Showing ThinSetup UI.
15 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 11384 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 11384 Set Origin folder permissions
17 [2020-01-09 04:40:47.404] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 11384 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:40:47.406] Event Origin::ThinSetup::IThinSetupController::onStateXXange 11384 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:40:47.407] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 11384 Querying update server.
20 [2020-01-09 04:40:47.830] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 11384 Update service response received.
21 [2020-01-09 04:40:47.830] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 11384 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:40:47.830] Event Origin::ThinSetup::IThinSetupController::onStateXXange 11384 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:40:47.831] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 11384 Required Update available: 10.5.57.35162
24 [2020-01-09 04:40:47.831] Event EnvUtils::GetTokenElevationInfo 11384 Process can be elevated but is currently limited by UAC.
25 [2020-01-09 04:40:47.831] Event Origin::ThinSetup::IThinSetupController::onStateXXange 11384 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:40:47.831] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 11384 Downloading EULA.
27 [2020-01-09 04:40:47.831] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 11384 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:40:48.538] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 11384 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:40:48.539] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 11384 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:40:48.539] Event Origin::ThinSetup::IThinSetupController::onStateXXange 11384 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:40:48.539] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 11384 Waiting for install arguments.
32 [2020-01-09 04:40:48.539] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 11292 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:40:50.093] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 12032 Crash handler called
34 [2020-01-09 04:40:50.093] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 12032 Crash Code: 1f55
35 [2020-01-09 04:40:50.093] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 12032 Encoded report length: 51540 bytes
36 [2020-01-09 04:40:50.095] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 12032 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.p12108
37 [2020-01-09 04:40:50.095] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 12032 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:41:16.665] Event Origin::Services::Logger::Init 11052 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:41:16.666] Event Origin::Services::Logger::Init 11052 Local time: Thu Jan 9 12:41:16 2020
2 [2020-01-09 04:41:16.666] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 11052 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe /timing:875"
3 [2020-01-09 04:41:16.666] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 11052 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Cmdline Param: /timing:875
4 [2020-01-09 04:41:16.666] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 11052 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:41:16.861] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 11052 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:41:17.009] Event Origin::ThinSetup::ThinSetupApplication:tart 11052 ThinSetup starting.
7 [2020-01-09 04:41:17.009] Event Origin::ThinSetup::ThinSetupApplication:tart 11052 Origin path:
8 [2020-01-09 04:41:17.009] Event Origin::ThinSetup::ThinSetupApplication:tart 11052 Origin version:
9 [2020-01-09 04:41:17.011] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 7556 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:41:17.679] Event EnvUtils::GetTokenElevationInfo 7092 Process is elevated.
11 [2020-01-09 04:41:17.680] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 7092 Setup Controller Ready.
12 [2020-01-09 04:41:17.680] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7092 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-01-09 04:41:17.680] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 11052 Showing ThinSetup UI.
14 [2020-01-09 04:41:17.681] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7092 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:41:17.681] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 7092 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:41:17.681] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 7092 Set Origin folder permissions
17 [2020-01-09 04:41:17.681] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 7092 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:41:17.683] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7092 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:41:17.683] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 7092 Querying update server.
20 [2020-01-09 04:41:17.951] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7092 Update service response received.
21 [2020-01-09 04:41:17.951] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7092 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:41:17.951] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7092 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:41:17.951] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 7092 Required Update available: 10.5.57.35162
24 [2020-01-09 04:41:17.951] Event EnvUtils::GetTokenElevationInfo 7092 Process is elevated.
25 [2020-01-09 04:41:17.952] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7092 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:41:17.952] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 7092 Downloading EULA.
27 [2020-01-09 04:41:17.952] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 7092 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:41:18.052] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 7092 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:41:18.053] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 7092 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:41:18.053] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7092 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:41:18.053] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 7092 Waiting for install arguments.
32 [2020-01-09 04:41:18.053] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 7556 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:41:20.217] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11052 Crash handler called
34 [2020-01-09 04:41:20.217] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11052 Crash Code: 1f55
35 [2020-01-09 04:41:20.217] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11052 Encoded report length: 61884 bytes
36 [2020-01-09 04:41:20.232] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11052 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp9264
37 [2020-01-09 04:41:20.232] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11052 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:52:21.256] Event Origin::Services::Logger::Init 2464 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:52:21.257] Event Origin::Services::Logger::Init 2464 Local time: Thu Jan 9 12:52:21 2020
2 [2020-01-09 04:52:21.257] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 2464 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe /timing:1000"
3 [2020-01-09 04:52:21.257] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 2464 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Cmdline Param: /timing:1000
4 [2020-01-09 04:52:21.257] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 2464 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:52:21.376] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 2464 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:52:21.550] Event Origin::ThinSetup::ThinSetupApplication:tart 2464 ThinSetup starting.
7 [2020-01-09 04:52:21.550] Event Origin::ThinSetup::ThinSetupApplication:tart 2464 Origin path:
8 [2020-01-09 04:52:21.550] Event Origin::ThinSetup::ThinSetupApplication:tart 2464 Origin version:
9 [2020-01-09 04:52:21.552] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 2284 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:52:22.538] Event EnvUtils::GetTokenElevationInfo 3208 Process can be elevated but is currently limited by UAC.
11 [2020-01-09 04:52:22.538] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 3208 Setup Controller Ready.
12 [2020-01-09 04:52:22.539] Event Origin::ThinSetup::IThinSetupController::onStateXXange 3208 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-01-09 04:52:22.539] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 2464 Showing ThinSetup UI.
14 [2020-01-09 04:52:22.539] Event Origin::ThinSetup::IThinSetupController::onStateXXange 3208 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:52:22.539] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 3208 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:52:22.539] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 3208 Set Origin folder permissions
17 [2020-01-09 04:52:22.539] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 3208 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:52:22.541] Event Origin::ThinSetup::IThinSetupController::onStateXXange 3208 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:52:22.542] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 3208 Querying update server.
20 [2020-01-09 04:52:22.934] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 3208 Update service response received.
21 [2020-01-09 04:52:22.934] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 3208 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:52:22.934] Event Origin::ThinSetup::IThinSetupController::onStateXXange 3208 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:52:22.934] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 3208 Required Update available: 10.5.57.35162
24 [2020-01-09 04:52:22.934] Event EnvUtils::GetTokenElevationInfo 3208 Process can be elevated but is currently limited by UAC.
25 [2020-01-09 04:52:22.934] Event Origin::ThinSetup::IThinSetupController::onStateXXange 3208 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:52:22.934] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 3208 Downloading EULA.
27 [2020-01-09 04:52:22.935] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 3208 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:52:22.960] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 3208 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:52:22.962] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 3208 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:52:22.962] Event Origin::ThinSetup::IThinSetupController::onStateXXange 3208 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:52:22.962] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 3208 Waiting for install arguments.
32 [2020-01-09 04:52:22.962] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 2284 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:52:26.410] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 2464 Crash handler called
34 [2020-01-09 04:52:26.410] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 2464 Crash Code: 1f55
35 [2020-01-09 04:52:26.410] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 2464 Encoded report length: 71752 bytes
36 [2020-01-09 04:52:26.414] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 2464 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp4032
37 [2020-01-09 04:52:26.414] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 2464 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:52:47.578] Event Origin::Services::Logger::Init 3712 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:52:47.579] Event Origin::Services::Logger::Init 3712 Local time: Thu Jan 9 12:52:47 2020
2 [2020-01-09 04:52:47.579] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 3712 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe"
3 [2020-01-09 04:52:47.579] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 3712 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe
4 [2020-01-09 04:52:47.579] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 3712 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:52:47.676] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 3712 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:52:47.833] Event Origin::ThinSetup::ThinSetupApplication:tart 3712 ThinSetup starting.
7 [2020-01-09 04:52:47.833] Event Origin::ThinSetup::ThinSetupApplication:tart 3712 Origin path:
8 [2020-01-09 04:52:47.833] Event Origin::ThinSetup::ThinSetupApplication:tart 3712 Origin version:
9 [2020-01-09 04:52:47.834] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 5176 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:52:48.636] Event EnvUtils::GetTokenElevationInfo 6608 Process can be elevated but is currently limited by UAC.
11 [2020-01-09 04:52:48.637] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 6608 Setup Controller Ready.
12 [2020-01-09 04:52:48.637] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 3712 Showing ThinSetup UI.
13 [2020-01-09 04:52:48.637] Event Origin::ThinSetup::IThinSetupController::onStateXXange 6608 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
14 [2020-01-09 04:52:48.637] Event Origin::ThinSetup::IThinSetupController::onStateXXange 6608 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:52:48.638] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 6608 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:52:48.638] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 6608 Set Origin folder permissions
17 [2020-01-09 04:52:48.638] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 6608 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:52:48.639] Event Origin::ThinSetup::IThinSetupController::onStateXXange 6608 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:52:48.640] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 6608 Querying update server.
20 [2020-01-09 04:52:48.724] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 6608 Update service response received.
21 [2020-01-09 04:52:48.724] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 6608 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:52:48.725] Event Origin::ThinSetup::IThinSetupController::onStateXXange 6608 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:52:48.725] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 6608 Required Update available: 10.5.57.35162
24 [2020-01-09 04:52:48.725] Event EnvUtils::GetTokenElevationInfo 6608 Process can be elevated but is currently limited by UAC.
25 [2020-01-09 04:52:48.725] Event Origin::ThinSetup::IThinSetupController::onStateXXange 6608 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:52:48.725] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 6608 Downloading EULA.
27 [2020-01-09 04:52:48.725] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 6608 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:52:48.730] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 6608 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:52:48.730] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 6608 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:52:48.730] Event Origin::ThinSetup::IThinSetupController::onStateXXange 6608 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:52:48.731] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 6608 Waiting for install arguments.
32 [2020-01-09 04:52:48.731] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 5176 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:52:49.919] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3712 Crash handler called
34 [2020-01-09 04:52:49.919] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3712 Crash Code: 1f55
35 [2020-01-09 04:52:49.920] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3712 Encoded report length: 81992 bytes
36 [2020-01-09 04:52:49.922] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3712 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp5704
37 [2020-01-09 04:52:49.922] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3712 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:52:50.035] Event Origin::Services::Logger::Init 3396 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:52:50.036] Event Origin::Services::Logger::Init 3396 Local time: Thu Jan 9 12:52:50 2020
2 [2020-01-09 04:52:50.036] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 3396 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe"
3 [2020-01-09 04:52:50.036] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 3396 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe
4 [2020-01-09 04:52:50.036] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 3396 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:52:50.189] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 3396 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:52:50.354] Event Origin::ThinSetup::ThinSetupApplication:tart 3396 ThinSetup starting.
7 [2020-01-09 04:52:50.354] Event Origin::ThinSetup::ThinSetupApplication:tart 3396 Origin path:
8 [2020-01-09 04:52:50.354] Event Origin::ThinSetup::ThinSetupApplication:tart 3396 Origin version:
9 [2020-01-09 04:52:50.356] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 5936 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:52:51.260] Event EnvUtils::GetTokenElevationInfo 7284 Process can be elevated but is currently limited by UAC.
11 [2020-01-09 04:52:51.262] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 7284 Setup Controller Ready.
12 [2020-01-09 04:52:51.262] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7284 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-01-09 04:52:51.262] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 3396 Showing ThinSetup UI.
14 [2020-01-09 04:52:51.262] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7284 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:52:51.262] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 7284 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:52:51.263] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 7284 Set Origin folder permissions
17 [2020-01-09 04:52:51.263] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 7284 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:52:51.265] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7284 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:52:51.265] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 7284 Querying update server.
20 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7284 Update service response received.
21 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 7284 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7284 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 7284 Required Update available: 10.5.57.35162
24 [2020-01-09 04:52:51.384] Event EnvUtils::GetTokenElevationInfo 7284 Process can be elevated but is currently limited by UAC.
25 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7284 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 7284 Downloading EULA.
27 [2020-01-09 04:52:51.384] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 7284 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:52:51.387] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 7284 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:52:51.388] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 7284 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:52:51.388] Event Origin::ThinSetup::IThinSetupController::onStateXXange 7284 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:52:51.388] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 7284 Waiting for install arguments.
32 [2020-01-09 04:52:51.388] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 5936 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:52:52.436] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3396 Crash handler called
34 [2020-01-09 04:52:52.436] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3396 Crash Code: 1f55
35 [2020-01-09 04:52:52.437] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3396 Encoded report length: 92888 bytes
36 [2020-01-09 04:52:52.439] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3396 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp6492
37 [2020-01-09 04:52:52.439] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 3396 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:52:53.769] Event Origin::Services::Logger::Init 8748 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:52:53.770] Event Origin::Services::Logger::Init 8748 Local time: Thu Jan 9 12:52:53 2020
2 [2020-01-09 04:52:53.770] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 8748 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe"
3 [2020-01-09 04:52:53.770] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 8748 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe
4 [2020-01-09 04:52:53.770] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 8748 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:52:53.875] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 8748 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:52:54.050] Event Origin::ThinSetup::ThinSetupApplication:tart 8748 ThinSetup starting.
7 [2020-01-09 04:52:54.050] Event Origin::ThinSetup::ThinSetupApplication:tart 8748 Origin path:
8 [2020-01-09 04:52:54.050] Event Origin::ThinSetup::ThinSetupApplication:tart 8748 Origin version:
9 [2020-01-09 04:52:54.051] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 572 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:52:54.826] Event EnvUtils::GetTokenElevationInfo 5188 Process can be elevated but is currently limited by UAC.
11 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 5188 Setup Controller Ready.
12 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 8748 Showing ThinSetup UI.
13 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::IThinSetupController::onStateXXange 5188 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
14 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::IThinSetupController::onStateXXange 5188 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 5188 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 5188 Set Origin folder permissions
17 [2020-01-09 04:52:54.828] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 5188 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:52:54.831] Event Origin::ThinSetup::IThinSetupController::onStateXXange 5188 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:52:54.831] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 5188 Querying update server.
20 [2020-01-09 04:52:54.934] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 5188 Update service response received.
21 [2020-01-09 04:52:54.934] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 5188 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:52:54.935] Event Origin::ThinSetup::IThinSetupController::onStateXXange 5188 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:52:54.935] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 5188 Required Update available: 10.5.57.35162
24 [2020-01-09 04:52:54.935] Event EnvUtils::GetTokenElevationInfo 5188 Process can be elevated but is currently limited by UAC.
25 [2020-01-09 04:52:54.935] Event Origin::ThinSetup::IThinSetupController::onStateXXange 5188 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:52:54.935] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 5188 Downloading EULA.
27 [2020-01-09 04:52:54.935] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 5188 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:52:54.937] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 5188 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:52:54.938] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 5188 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:52:54.938] Event Origin::ThinSetup::IThinSetupController::onStateXXange 5188 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:52:54.938] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 5188 Waiting for install arguments.
32 [2020-01-09 04:52:54.938] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 572 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:52:56.018] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 8748 Crash handler called
34 [2020-01-09 04:52:56.018] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 8748 Crash Code: 1f55
35 [2020-01-09 04:52:56.018] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 8748 Encoded report length: 103256 bytes
36 [2020-01-09 04:52:56.036] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 8748 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp8932
37 [2020-01-09 04:52:56.036] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 8748 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:53:09.181] Event Origin::Services::Logger::Init 4748 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:53:09.183] Event Origin::Services::Logger::Init 4748 Local time: Thu Jan 9 12:53:09 2020
2 [2020-01-09 04:53:09.183] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 4748 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe"
3 [2020-01-09 04:53:09.183] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 4748 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe
4 [2020-01-09 04:53:09.183] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 4748 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:53:09.268] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 4748 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:53:09.425] Event Origin::ThinSetup::ThinSetupApplication:tart 4748 ThinSetup starting.
7 [2020-01-09 04:53:09.425] Event Origin::ThinSetup::ThinSetupApplication:tart 4748 Origin path:
8 [2020-01-09 04:53:09.425] Event Origin::ThinSetup::ThinSetupApplication:tart 4748 Origin version:
9 [2020-01-09 04:53:09.428] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 3696 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:53:10.271] Event EnvUtils::GetTokenElevationInfo 10244 Process can be elevated but is currently limited by UAC.
11 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 10244 Setup Controller Ready.
12 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::IThinSetupController::onStateXXange 10244 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
13 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 4748 Showing ThinSetup UI.
14 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::IThinSetupController::onStateXXange 10244 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 10244 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 10244 Set Origin folder permissions
17 [2020-01-09 04:53:10.272] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 10244 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:53:10.275] Event Origin::ThinSetup::IThinSetupController::onStateXXange 10244 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:53:10.275] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 10244 Querying update server.
20 [2020-01-09 04:53:10.471] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 10244 Update service response received.
21 [2020-01-09 04:53:10.471] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 10244 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:53:10.471] Event Origin::ThinSetup::IThinSetupController::onStateXXange 10244 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:53:10.471] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 10244 Required Update available: 10.5.57.35162
24 [2020-01-09 04:53:10.471] Event EnvUtils::GetTokenElevationInfo 10244 Process can be elevated but is currently limited by UAC.
25 [2020-01-09 04:53:10.471] Event Origin::ThinSetup::IThinSetupController::onStateXXange 10244 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:53:10.471] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 10244 Downloading EULA.
27 [2020-01-09 04:53:10.472] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 10244 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:53:10.475] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 10244 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:53:10.477] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 10244 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:53:10.477] Event Origin::ThinSetup::IThinSetupController::onStateXXange 10244 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:53:10.478] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 10244 Waiting for install arguments.
32 [2020-01-09 04:53:10.478] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 3696 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:53:13.602] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4748 Crash handler called
34 [2020-01-09 04:53:13.602] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4748 Crash Code: 1f55
35 [2020-01-09 04:53:13.715] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4748 Encoded report length: 184724 bytes
36 [2020-01-09 04:53:13.728] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4748 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp5276
37 [2020-01-09 04:53:13.728] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 4748 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe
0 [2020-01-09 04:53:22.411] Event Origin::Services::Logger::Init 11036 Logfile: C:/Users/XX/AppData/Local/Origin/ThinSetup/ThinSetup_Log
1 [2020-01-09 04:53:22.411] Event Origin::Services::Logger::Init 11036 Local time: Thu Jan 9 12:53:22 2020
2 [2020-01-09 04:53:22.412] Debug Origin::Services::LoggerFilter::DumpCommandLineToLog 11036 debug header="Cmdline Param" cmdLine="C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe"
3 [2020-01-09 04:53:22.412] Event Origin::Services::LoggerFilter::DumpCommandLineToLog 11036 Cmdline Param: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe
4 [2020-01-09 04:53:22.412] Event Origin::ThinSetup::ThinSetupApplication::initLoggingService 11036 Running from: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginThinSetupInternal.exe Version: 10.5.58.36192
5 [2020-01-09 04:53:22.480] Event Origin::ThinSetup::ThinSetupApplication::SetAppLanguage 11036 Using UI locale: en_GB EULA locale: en_US
6 [2020-01-09 04:53:22.606] Event Origin::ThinSetup::ThinSetupApplication:tart 11036 ThinSetup starting.
7 [2020-01-09 04:53:22.607] Event Origin::ThinSetup::ThinSetupApplication:tart 11036 Origin path:
8 [2020-01-09 04:53:22.607] Event Origin::ThinSetup::ThinSetupApplication:tart 11036 Origin version:
9 [2020-01-09 04:53:22.608] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 2464 Transitioning from ThinSetup UI controller state kReadyToStart to ThinSetup UI controller state kDisplayStartingScreen
10 [2020-01-09 04:53:23.230] Event EnvUtils::GetTokenElevationInfo 1012 Process is elevated.
11 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::ThinSetupController::onReadyToStart 1012 Setup Controller Ready.
12 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::ThinSetupApplication::onUIRequired 11036 Showing ThinSetup UI.
13 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::IThinSetupController::onStateXXange 1012 Transitioning from ThinSetup controller state kReadyToStart to ThinSetup controller state kWaitForSystemIdle
14 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::IThinSetupController::onStateXXange 1012 Transitioning from ThinSetup controller state kWaitForSystemIdle to ThinSetup controller state kCreateTempDirectories
15 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::ThinSetupController::onCreateTempDirectories 1012 Creating and/or setting Temp Folders permissions.
16 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::PlatformHelpers:etOriginFolderPermissions 1012 Set Origin folder permissions
17 [2020-01-09 04:53:23.231] Event Origin::ThinSetup::PlatformHelpers:etFileFolderPermissions 1012 Read+Execute permissions for: C:\ProgramData\Origin
18 [2020-01-09 04:53:23.233] Event Origin::ThinSetup::IThinSetupController::onStateXXange 1012 Transitioning from ThinSetup controller state kCreateTempDirectories to ThinSetup controller state kQueryUpdateServer
19 [2020-01-09 04:53:23.233] Event Origin::ThinSetup::ThinSetupController::onQueryUpdateServer 1012 Querying update server.
20 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 1012 Update service response received.
21 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::ThinSetupController::onUpdateQueryComplete 1012 Installed version: Available version: 10.5.57.35162 Staged version:
22 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::IThinSetupController::onStateXXange 1012 Transitioning from ThinSetup controller state kQueryUpdateServer to ThinSetup controller state kDetermineUpdateAvailability
23 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::UpdateController::determineUpdateAvailability 1012 Required Update available: 10.5.57.35162
24 [2020-01-09 04:53:23.365] Event EnvUtils::GetTokenElevationInfo 1012 Process is elevated.
25 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::IThinSetupController::onStateXXange 1012 Transitioning from ThinSetup controller state kDetermineUpdateAvailability to ThinSetup controller state kDownloadClientEula
26 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::ThinSetupController::onDownloadClientEula 1012 Downloading EULA.
27 [2020-01-09 04:53:23.365] Event Origin::ThinSetup::UpdateDownloadController:tartFileDownload 1012 Beginning download of url: https://download.dm.origin.com/eula/pc/5/en_US.html
28 [2020-01-09 04:53:23.368] Event Origin::ThinSetup::UpdateDownloadController::downloadFinished 1012 Completed download of https://download.dm.origin.com/eula/pc/5/en_US.html successfully. (0.06 MB @ 0.06 MB/s)
29 [2020-01-09 04:53:23.369] Event Origin::ThinSetup::ThinSetupController::onFileDownloadComplete 1012 Downloaded EULA, waiting for install arguments.
30 [2020-01-09 04:53:23.369] Event Origin::ThinSetup::IThinSetupController::onStateXXange 1012 Transitioning from ThinSetup controller state kDownloadClientEula to ThinSetup controller state kWaitingForInstallArguments
31 [2020-01-09 04:53:23.369] Event Origin::ThinSetup::ThinSetupController::onWaitingForInstallArguments 1012 Waiting for install arguments.
32 [2020-01-09 04:53:23.369] Event Origin::ThinSetup::ThinSetupUIController::onStateXXange 2464 Transitioning from ThinSetup UI controller state kDisplayStartingScreen to ThinSetup UI controller state kDisplaySplashScreen
33 [2020-01-09 04:53:24.432] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11036 Crash handler called
34 [2020-01-09 04:53:24.433] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11036 Crash Code: 1f55
35 [2020-01-09 04:53:24.540] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11036 Encoded report length: 196356 bytes
36 [2020-01-09 04:53:24.542] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11036 Wrote temporary crash data to C:/Users/XX/AppData/Local/Temp/Origin.Hp5972
37 [2020-01-09 04:53:24.542] Event Origin::Services::Exception::ExceptionHandlerClient::Notify 11036 LaunXXing crash helper: C:\Users\XX\AppData\Local\Origin\ThinSetup\10.5.58.36192\OriginCrashReporter.exe

[EA_Darko]

Hey @burentori can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

The more info we have the better we can help.

Darko

[burentori]

Here you go @EA_Darko 

[burentori]

@EA_Darko Typical EA. Scam player's money and not fix launcher. Not to mention it's been 2 weeks and no reply and help. This is Triple A company customer support quality right here. WOW

[EA_Darko]

Hey @burentori sorry I missed your post, I get tagged dozens of times a day so it can be a case that I may overlook one. If I do not respond then all you need to do is tag me in a second post and just let me know the situation, there's never a need to be impolite or unconstructive. 

Just so you are aware, AHQ is a global community focused on players helping players. 

If you need direct support then you can speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

In relation to your issue, have you ensured that when launching games you are doing so on your dedicated GPU and not the integrated one?

Your DxDiag is also showing a number of issues, as such it's no harm using the System File Checker tool to repair missing or corrupted system files:  https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Darko