Re: Unable to do the two-step authentication

by EA_Darko
Reply

Original Post

Unable to do the two-step authentication

★ Novice

Hi.

I'm unable to log in to my EA account due to the two step authentication thing. I don't have access to my email attached to the EA account therefore I can't login or verify myself on the games I play. I play mostly NHL 23 and now I need to verify myself in order to play online and the PSN that I use is linked to an EA account which has an email attached that is no longer existing so I can't login or verify anything. Can someone help me please. All I have received is autoreplies and I'm stuck.

Message 1 of 4 (263 Views)

Re: Unable to do the two-step authentication

Community Manager

Have you spoken to our live support team @eraeskobar?

 

Darko

Darko.png
Message 2 of 4 (260 Views)

Re: Unable to do the two-step authentication

★ Novice

I live in Finland so I can't call the US help team, what countrys live team should I call?

Message 3 of 4 (258 Views)

Re: Unable to do the two-step authentication

Community Manager

Hey @eraeskobar you can contact our live support at help.ea.com.  

To  speak with a phone or chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or call

 

Darko

Darko.png
Message 4 of 4 (225 Views)