Unable to connect to EA from Xbox one [ Edited ]

[Vip_Bumper]

I am having a major issue with EA and my Xbox One. This is my first ever console and I made my first ever microsoft and ea account with the same  email address the day I got it. When I opened up Star Wars battlefront, it says that I need to sign in to my EA account in order to access the online features. Also, when i open up battlefield V it says online features are unavailable. I followed the linking steps from EA and so it far it did not work, unless i’m doing them incorrectly. I also contacted EA through a phone call, but he was rather confused or ignorant and just referred me back to the EA help link for linking accounts. As i said before, i am relatively new to this, so any help would be greatly appreciated.

Thanks

[DrSargeX · Accepted solution]

@Vip_Bumperare you using any type of vpn on your router? if so turn it off. also you need to forward all your ports on your modem as link below.

https://help.ea.com/fr-ca/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

[WhiteJam108]

As long as you have access to both accounts you can contact EA support at https://help.ea.com/en/contact-us/

I have usually had the best support on their online chat service rather than a phone call.  Just remember that you are trying to link your EA account to your Xbox Live account.

I hope you get this resolved soon so you can enjoy your games!

[DrSargeX · Accepted solution]

@Vip_Bumperare you using any type of vpn on your router? if so turn it off. also you need to forward all your ports on your modem as link below.

https://help.ea.com/fr-ca/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

[Vip_Bumper]

that worked man, thanks a lot!