Unable to change email or add secondary

[Redskarrrr]

Hi.

As title says, I cannot add a secondary email because it wants to send a verification code to an email address that is no longer in use, cannot log into it at all. I was on the phone to a nice EA representative but it was a premium number and my call provider cut me off while I was on hold. Is this the only way to contact them because if so I have no way to get my account in order. Thanks.

[EA_Darko · Accepted solution]

Hey @Redskarrrr for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @Redskarrrr for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[Redskarrrr]

I can't phone as I've said. And I don't get a live chat option?

[EA_Darko]

In that case @Redskarrrr you will need to use the contact option that is recommended for your issue.

Darko 

[Gimmedaludes69]

how can you call ea support? what's the number to call?

im having the exact same issue, followed those instructions and get to a page that says it doesnt exist.

i cant even put a request for live support either. 

[EA_Darko]

Hey @Redskarrrr can you try it again to see if you continue to have the same issue?

Darko