Transferring fc points from fc24 to fc25

by yayaum
Reply

Original Post

Highlighted
Accepted Solution

Transferring fc points from fc24 to fc25

★★ Novice

Hi, 

I accidentally bought points for fc24 through the PlayStation store but I meant to buy it for fc25, I have been trying non-stop to get in contact with someone from EA but I’m not able to access live chat, even with my account logged in. Any help would be appreciated.


Thank you.

Message 1 of 16 (540 Views)

Accepted Solution

Re: Transferring fc points from fc24 to fc25

Community Manager

Hey @yayaum you can find our live support here: https://help.ea.com/en/help-home/

 

There is no guarantee that our team will be able to assist you with this but they would be best positioned to help.


Darko

Darko.png

View in thread

Message 2 of 16 (530 Views)

All Replies

Re: Transferring fc points from fc24 to fc25

Community Manager

Hey @yayaum you can find our live support here: https://help.ea.com/en/help-home/

 

There is no guarantee that our team will be able to assist you with this but they would be best positioned to help.


Darko

Darko.png
Message 2 of 16 (531 Views)

Re: Transferring fc points from fc24 to fc25

★★ Novice

Thank you for your reply.

 

i have already tried looking for help through this link but there is no link or anything on website to say speak to live chat.

Message 3 of 16 (522 Views)

Re: Transferring fc points from fc24 to fc25

Community Manager

Checking now @yayaum and I'm able to make a case with no issue.

What is happening when you try?


Darko 

Darko.png
Message 4 of 16 (520 Views)

Re: Transferring fc points from fc24 to fc25

★★ Novice

It is telling me that when I log into fc25 it should automatically transfer but the issue is I have been playing fc25 for a few days, so I won’t get that message again. Also through the ea help website it is just telling me to read articles and check forums. Nothing about contacting live support.

Message 5 of 16 (515 Views)

Re: Transferring fc points from fc24 to fc25

Community Manager

Hey @yayaum when you saw the option pop up what did you select?


Darko

Darko.png
Message 6 of 16 (467 Views)

Re: Transferring fc points from fc24 to fc25

★★ Novice
Spoiler
 

“Transfer FC Points from EA SPORTS FC™ 24 to EA SPORTS FC™ 25”  and I read all forums and articles nothing I’ve found has helped.

Message 7 of 16 (462 Views)

Re: Transferring fc points from fc24 to fc25

Community Manager

Have you transferred points to FC 25 before this @yayaum?

 

Darko 

Darko.png
Message 8 of 16 (458 Views)

Re: Transferring fc points from fc24 to fc25

★★ Novice

Yes

Message 9 of 16 (456 Views)

Re: Transferring fc points from fc24 to fc25

Community Manager

In that case @yayaum you will not be able to transfer points a second time

Darko 

Darko.png
Message 10 of 16 (453 Views)

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help