The items i got from an apex pack are no were to be found on my account.

[Slickory]

Okay, so this is really upsetting. I was playing the game. I bought 10 Apex Packs. And no joke i got the Heirloom drop. The 1% chance, to get this drop. I didn't even know it existed and my friends also freaked out. But after opening the Apex Pack. And seeing the item's on my screen. They just disappeared from my account. How on earth is this possible? I contacted EA and send them a support ticket they replied with ''Unfortunately, I can not help you with your request at this time. It is not possible for us to repair Heirloom items.
I apologize for the inconvenience.'' I am so mad right now. And i hope they can restore the Item's to my account. O

[warslag]

Good luck getting your item restored. Was it the Heirloom set? That's unfortunate.

[EA_Darko]

If you are missing items @Slickory then the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[expl0z1v]

You know how to equip this heirloom right? It does not show in your standard inventory.

It is an extra option on the right side of a legend where you can equip it.

Just a double check for you.

[MaZe_Snipex]

UPDATE: I contacted text support. They said they were gonna help me with my problem. She said that she was gonna contact the team responsable for this. And said that i would hear back from them. But i havent heard anything yet that was 1 week ago. I feel like she never contacted them..

[saikred]

Yeah I totally got the heirloom too but it just vanished.

Totally happened.