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Stuck contacting Ea

by Rekubd3
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Stuck contacting Ea

★★ Newbie

Been trying for two days now and I can not get past the creating your case screen. I've tried 4 different browsers, including desktop and mobile browsers too. All I'd like is a number to reach them in the US. I need help trying to retrieve an account I've lost. Something is definitely broken on the support end of things

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Re: Stuck contacting Ea

Community Manager

Sorry to hear that you are having issues @Rekubd3.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Re: Stuck contacting Ea

Community Manager

Sorry to hear that you are having issues @Rekubd3.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 2 of 3 (268 Views)
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Re: Stuck contacting Ea

@Rekubd3 try also the old Internet Explorer 11, if the live chat option is acting up. Happened to me on occasions, but that old browser worked fine.

I do not work for EA and i am not associated with the company in any way. I am a player just like you, trying to help wherever i can.I will not answer to any unsolicited PM.

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