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Still missing my coins

by PapiOso23
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Original Post

Still missing my coins

★ Novice

It’s been two days and EA is not helpful. I bought coins 2 days ago and still no luck

Message 1 of 8 (252 Views)

Re: Still missing my coins

★★ Expert

@PapiOso23 It might take a week tops, just keep waiting. Once a week has passed however, you'd need to submit a support ticket along with proof of transaction (emails, screenshots, receipts, etc. etc.) and they'll get back to you. You might also want to submit one now just so the issue doesn't take longer. 

Message 2 of 8 (239 Views)

Re: Still missing my coins

Champion
@PapiOso23 I'm assuming you bought coins and didn't get them?

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Message 3 of 8 (213 Views)

Re: Still missing my coins

★ Novice

Yes

Message 4 of 8 (203 Views)

Re: Still missing my coins

Champion
@PapiOso23 What did EA support say regarding it? (Sorry for missing your previous thread).

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Message 5 of 8 (190 Views)

Re: Still missing my coins

Champion
@PapiOso23 I asked internally if the EA forum guys could help. I am not sure they can tho.
Message 6 of 8 (183 Views)

Re: Still missing my coins

★ Novice

They kept having issues with my proof of purchase pictures 

Message 7 of 8 (146 Views)

Re: Still missing my coins

Champion
@PapiOso23 Issues like what?

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Message 8 of 8 (117 Views)
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