Someone else registered this account using my email.

[alexnikl12]

I’ve never used a forum to resolve issues, but hoping to find some help. Completely new at this. The issue is for my Simpsons Tapped Out, when I log in it links me to an account that is at level 1. I have been playing The Simpson’s Tapped Out for years. I’ve put a lot of time and money into the game. I’m just curious can I get back to my game? Or is all the time and money I’ve spent on my game now a total loss? I appreciate any help with this.

[Babyhuehnchen]

Hello @alexnikl12

since this is a community forum, we can only guide you how to solve it and that would be calling into customer support so they can look into that with you :D

Please do the following:

Go to https://help.ea.com/en/contact-us/.

1. Go to contact us

2. Press your Game/Your Platform and select the problem you are having

3. Press Contact options

4. Scroll to chat and specify your problem

5. Press Chat now

For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

If there is no chat option available, please call customer service on your phone or try describing your problem a little bit different, so "Livechat" show up as an option.

Greetings,

Babyhuehnchen

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