Sims 4 won´t start or load

by moizza07
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Sims 4 won´t start or load

★★★ Newbie

Cannot load or start Sims 4. Screen goes all white and then turns to a small square. Uninstalled and re-installed both Sims 4 and Origin, same problem. Have no mods, Origin in Game turned off without any change. Have re-started laptop but nothing! WHY???

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Accepted Solution

Re: Sims 4 won´t start or load

Community Manager

Sorry to see that your Origin is not working @moizza07, the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

 

Darko.png

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Message 2 of 15 (1,308 Views)

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Re: Sims 4 won´t start or load

Community Manager

Sorry to see that your Origin is not working @moizza07, the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

 

Darko.png
Message 2 of 15 (1,309 Views)

Re: Sims 4 won´t start or load

★★★ Newbie

I FREAKIN´ LOVE YOU!!! THANK YOU THANK YOU THANK YOU!!!!

Message 3 of 15 (1,304 Views)

Re: Sims 4 won´t start or load

Community Manager

Great to hear that it's sorted @moizza07,


Enjoy your gaming.


Darko 

Darko.png
Message 4 of 15 (1,294 Views)

Re: Sims 4 won´t start or load

★★★ Newbie

I have the same problem, but on a Mac. How do I clear the Origin cache on a Mac?

Message 5 of 15 (1,239 Views)

Re: Sims 4 won´t start or load

@Emmarshall81  Try the Origin reset tool; it's more thorough than just clearing Origin's cache.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 15 (1,214 Views)

Re: Sims 4 won´t start or load

★★★ Newbie
@EA_Darko Hi, I have the exact same issue as moizza07 above, however these steps haven't solved it. Had this issue since latest Sims 4 patch on November 18th!!
Message 7 of 15 (1,200 Views)

Re: Sims 4 won´t start or load

[ Edited ]
★ Novice

Hi @EA_Darko  

I have done all these steps and my game still won't launch. It's been broken like this since the latest update and EA help are just telling me to wait for next update to be releasedFrown

Message 8 of 15 (1,049 Views)

Re: Sims 4 won´t start or load

★★★ Newbie

I am still having this issue after following these steps. 

Message 9 of 15 (907 Views)

Re: Sims 4 won´t start or load

★★ Novice

I also have issues with this. Sims 4 won't even load because it shuts down so fast. I've had the issue before and while I was able to fix it, it required me relying on an IT tech because I was also told "wait for the next update." Except it does this after every update, I think because of the update, and makes it almost impossible to enjoy a game I've historically played to relax. Even my tech was baffled that this was an issue.

Message 10 of 15 (613 Views)
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