Re: Sims 4 won´t start or load

by Miragaming37
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Original Post

Re: Sims 4 won´t start or load

@Miragaming37  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Please also let me know what antivirus you use.

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: Sims 4 won´t start or load

★★ Novice

Hopefully this will provide some info. I have Sophos on my laptop.

Message 12 of 15 (180 Views)

Re: Sims 4 won´t start or load

@Miragaming37  Sophos blocks Sims 4 by default.  These are the settings you'll need to change:

 

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#sophos

 

If that doesn't help, there are a few other errors in your dxdiag that may need to be addressed.  But it's possible they have nothing to do with Sims 4, so please try the above first.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 13 of 15 (158 Views)

Re: Sims 4 won´t start or load

★★ Novice

Can you tell me what these issues are? I'm struggling to comprehend the dxdiag text and even with Sims 4 excluded on Sophos it's not starting.

Message 14 of 15 (136 Views)

Re: Sims 4 won´t start or load

@Miragaming37  Did you change all the settings listed in the article I linked?  If so, and the game still won't open, please post a new dxdiag.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 15 of 15 (120 Views)
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