September 2021
Can I ask you to check if Origin is running in the background @Kitty_Kat_Rose95 and if so would you mind taking a couple of minutes to go through the following steps:
Let me know how you get on
Darko
September 2021
Unfortunately still no changes.
I dont know if it's worth noting, but the sims launcher appears briefly in the task manager panel and then disappears
September 2021
Hey @Kitty_Kat_Rose95 can you grab me a new DxDiag and did you try on a different WIndows admin account?
Darko
September 2021 - last edited September 2021
Yeah it's on a new windows admin account, dxdiag is attached
@EA_Darko
September 2021
Sorry this has been such a pain in the butt
September 2021
Hey @Kitty_Kat_Rose95 seeing errors there related to AMD still, could be a driver issue and no harm reaching out to their support to see if there is an issue.
Darko
September 2021
@EA_Darko should I attempt to run this from integrated graphics?
Surely that would expose any issues related to the AMD card
September 2021
Hey @Kitty_Kat_Rose95 you can try running on the integrated card to see what happens though it may not tell us anything.
Your DxDiag is showing issues with AMD drivers so that would be something to look at.
Darko
September 2021
@Kitty_Kat_Rose95 There's a known issue with Sims 3 right now that produces the same errors as the ones (some of them anyway) in your dxdiag. Try reinstalling DirectX 9:
https://www.microsoft.com/en-US/download/details.aspx?id=8109
Restart your computer afterwards and before trying to play. You don't need to use integrated graphics.
September 2021