Re: Sims 3 won't launch from Origin or from game folder, no error message

by puzzlezaddict
Reply

Original Post

Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Can I ask you to check if Origin is running in the background @Kitty_Kat_Rose95 and if so would you mind taking a couple of minutes to go through the following steps:

 

  • In task manager end "Origin", "OriginWebHelperservice" and "OriginThinSetupInternal"
  • Open you Origin install folder
  • Delete the file "OriginThinSetupInternal'
  • Right click on Origin and then select "Troubleshoot compatibility"
  • Click "Try recommended settings" and then"Test the program"
  • Save the settings in the compatibility troubleshooter.
  • Origin will prompt you that you are using a compatibility setting. Click continue.
  • Once done launch Origin

 

Let me know how you get on

 

Darko

Darko.png
Message 11 of 22 (646 Views)
0

Re: Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice

Unfortunately still no changes.

I dont know if it's worth noting, but the sims launcher appears briefly in the task manager panel and then disappears

Message 12 of 22 (640 Views)
0

Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Hey @Kitty_Kat_Rose95 can you grab me a new DxDiag and did you try on a different WIndows admin account?


Darko 

Darko.png
Message 13 of 22 (635 Views)
0

Re: Sims 3 won't launch from Origin or from game folder, no error message

[ Edited ]
★★★★ Novice

Yeah it's on a new windows admin account, dxdiag is attached

@EA_Darko 

Message 14 of 22 (633 Views)
0

Re: Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice

Sorry this has been such a pain in the butt

Message 15 of 22 (630 Views)
0

Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Hey @Kitty_Kat_Rose95 seeing errors there related to AMD still, could be a driver issue and no harm reaching out to their support to see if there is an issue.


Darko 

Darko.png
Message 16 of 22 (629 Views)

Re: Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice

@EA_Darko should I attempt to run this from integrated graphics?

Surely that would expose any issues related to the AMD card

Message 17 of 22 (624 Views)
0

Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Hey @Kitty_Kat_Rose95 you can try running on the integrated card to see what happens though it may not tell us anything.

Your DxDiag is showing issues with AMD drivers so that would be something to look at.


Darko 

Darko.png
Message 18 of 22 (621 Views)
Highlighted

Re: Sims 3 won't launch from Origin or from game folder, no error message

@Kitty_Kat_Rose95  There's a known issue with Sims 3 right now that produces the same errors as the ones (some of them anyway) in your dxdiag.  Try reinstalling DirectX 9:

 

https://www.microsoft.com/en-US/download/details.aspx?id=8109

 

Restart your computer afterwards and before trying to play.  You don't need to use integrated graphics.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 19 of 22 (1,923 Views)

Re: Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice
@puzzlezaddict I'm giving it a go now thank you. Will let you know shortly.
Message 20 of 22 (590 Views)
0
Twitter Stream