Sims 3 won't launch from Origin or from game folder, no error message

by Kitty_Kat_Rose95
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Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice

Hi all,

 

Have been trying for hours to get my game to launch with no success. I have reinstalled the game, repaired so far.

When trying to launch it from the Origin library, origin disappears briefly and reappears. 
When trying to launch the launcher from the sims 3 folder nothing appears to happen.

The Sims 3 exe file doesn't do anything either.

The system is running a AMD R9 380 and Intel 4790K, well above minimum specs.

Message 1 of 22 (1,493 Views)

Accepted Solution

Re: Sims 3 won't launch from Origin or from game folder, no error message

@Kitty_Kat_Rose95  There's a known issue with Sims 3 right now that produces the same errors as the ones (some of them anyway) in your dxdiag.  Try reinstalling DirectX 9:

 

https://www.microsoft.com/en-US/download/details.aspx?id=8109

 

Restart your computer afterwards and before trying to play.  You don't need to use integrated graphics.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Hey @Kitty_Kat_Rose95 can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko

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Message 2 of 22 (1,461 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

[ Edited ]
★★★★ Novice

Hi @EA_Darko, I've attached the file.

Message 3 of 22 (1,436 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Hey @Kitty_Kat_Rose95 see a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Can you also try the game on a new Windows admin account to see if you have the same issue?

 

Let us know how you get on.


Darko

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Message 4 of 22 (1,414 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice

After a few attempts, a new admin account and launching in safe mode, I can't seem to launch dism.exe or sfc.exe


Seems to be a bigger problem here

Message 5 of 22 (1,404 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

★★★★ Novice

@EA_Darko I'm currently reinstalling windows, will let you know if anything changes

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Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Keep me updated @Kitty_Kat_Rose95.


Darko 

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Message 7 of 22 (1,388 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

[ Edited ]
★★★★ Novice

I've further made problems, I can't install Origin due to a a missing visual studios file after reinstalling, however the SFC tool is working, not the dism though.

Edit 1: SFC tool found no integrity problems.

Edit 2: Installed an older MVC++ and solved the missing .dll files


Message 8 of 22 (1,384 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

Community Manager

Hey @Kitty_Kat_Rose95 can you try installing the most up to date version of VC++ to see if it helps.

 

You can find the latest version on the Microsoft website: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

You need to install both of the following:

  • vcredist_x86_vs2015 (for 32bit Windows version)
  • vcredist_x64_vs2015 (for 64bit Windows version)

If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).

 

Darko

 

 

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Message 9 of 22 (1,375 Views)
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Re: Sims 3 won't launch from Origin or from game folder, no error message

[ Edited ]
★★★★ Novice

@EA_Darko, origin installed, however still no luck with getting Sims 3 to boot.
Origin is continuing to disappear and reappear on attempting to launch.

Message 10 of 22 (1,371 Views)
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