Seizures from Mass Effect Andromeda [ Edited ]

[scrawny633]

Hey guys, 

I bought ME Andromeda like 2 months ago and I haven't played it until 2 weeks ago because I played other games. I didn't even download it until then.

Anyway I can not play this game because I get this green flickering that alot of ppl have. The problem is, it is really causing pain in my eyes and head and I can't even watch the screen for a second without feeling very weird. 

So I tried to fix this somehow but it's always back when I restart the game. Basically I have to lower the resolution and rise it up again. But I can not do that because I just can't watch the screen without that pain. With that reason I wanted a refund because I don't see them working on the game anymore which means this will never be fixed. But I can't get a refund either because I own the game for too much time now. Even tho I haven't even downloaded it. Next step was contacting support via ticket but ofc they didn't reply. 

I just wanted to thank EA for their awesome customer support and how awesome their games work. You guys totally care about your customers and its not all about the money.

[mgdemian86]

Are you talking about the green flickering ? What system do you have ? Does it include an Nvidia card ? If so this can be fixed.

If you do have an Nvidia card, try this (it works for most people):

- open nvidia control panel
- go to change resolution
- at the bottom, select "use nvidia color settings"
- hit ok and close

[Fred_vdp]

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@scrawny633 wrote:

But I can't get a refund either because I own the game for too much time now.

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EA sometimes makes exceptions if you have technical difficulties. You could try contacting support again, but support is slower on Sundays.

I don't think the technical issues are on their end, however, since the green flickering is commonly associated with Nvidia. They may not want to refund for that reason.

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@scrawny633 wrote:

So I tried to fix this somehow

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What steps have you taken so far? The fixes and workarounds I know of are:

• Running the game in borderless mode instead of fullscreen
• Changing Nvidia color more to Use "Nvidia Color Settings."
• Updating graphics drivers.

[Jack1Tear]

Have you tried computer/blue-light blocking glasses with games like this? I have a similar, if inverse problem with seizure causing flashes, and they really helped me out.