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Refund for armour packs

by daemontonio
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Refund for armour packs

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Has anyone received the email from EA about refunding armour packs like shown in Reddit?

Message 1 of 10 (312 Views)

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Re: Refund for armour packs

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Thanks, @EA_Cade. I'll contact them.

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Message 10 of 10 (113 Views)

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Re: Refund for armour packs

★★★★★ Apprentice
@daemontonio Not me - because I though Interceptor armor wasn't good enough to spend 61k coins. It turned out it was free...

BTW there is mislabeled Ranger emote in the shop right now (as if it's universal for all javelins). Apparently we are about to get yet another freebie.
Message 2 of 10 (299 Views)

Re: Refund for armour packs

[ Edited ]
★★★ Guide

Sorry, Haven't gotten or heard anything about the email refund notice.

IMHO It doesn't look legit, but if it is I would expect the coin or shards will be refunded without any input by the player. Since it says the player can keep the armor the only way to know if you actually get a refund is for EA to send a confirmation email that they issued the refund or just keep a close eye on your coin/shard balance.

 

https://i.imgur.com/3Odj4Z9.jpg

Found this on reddit as what the mistake could be about

 

For Colossus that's the blockade armor

 

Beer

Message 3 of 10 (297 Views)

Re: Refund for armour packs

[ Edited ]
★★★★★ Apprentice

Hmmm... I did buy the entire set.  I haven't received any email nor did I see any change in my currencies. @EA_Cade, could you please help us here?

Message 4 of 10 (258 Views)

Re: Refund for armour packs

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I bought Garroter with Shards and Blockade with Coin and haven't had any issues with either of them. Don't recall them being taken out of the store early either. Haven't received any email. No idea what this "problem" is meant to be.

Message 5 of 10 (205 Views)

Re: Refund for armour packs

Community Manager
@redlightarc1 Hello! You'll want to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp on this one.

I don't have access to the data needed to assist with this type of issue via AHQ.
-EA_Cade
Message 6 of 10 (199 Views)

Re: Refund for armour packs

[ Edited ]
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Message 7 of 10 (172 Views)

Re: Refund for armour packs

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@daemontonio 

 

I think your right they do seem to be related

Why didn't you lead with that link?

 

Why But Why GIF - Why ButWhy Omg GIFs

 

ROTFLMAO

Lol GIF - MrT Lold Laughing GIFs

Seems they were expecting four armors for the price of one.

 

Beer

Message 8 of 10 (154 Views)

Re: Refund for armour packs

★★★ Guide
@Pelon56 I didn't lead the thread with the link because of the potential perception of a conflict of interests since I posted a comment validating the reported bug. I knew what I was getting when I bought the 4 armours (1 with coin and 3 with shards) but I noticed the bug when doing the second purchase.
Message 9 of 10 (148 Views)

Re: Refund for armour packs

★★★★★ Apprentice
Thanks, @EA_Cade. I'll contact them.
Message 10 of 10 (114 Views)

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