Re: Recent purchase of apex coins has left me robbed

by SnoopyyTheThird
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Original Post

Re: Recent purchase of apex coins has left me robbed

[ Edited ]
★★★ Novice

@EA_Blueberry 

I will send the link here once it has uploaded. I will also show you what happens when I try to contact an advisor as a guest.

 

I created a different account as you saw earlier on in this thread that I messaged on another account named "blazxy6". I tested to see if I would get a confirmation email to say my case had gone through and I got an email asking if I still needed help. This was very shortly after I posted a case on that account. I will also attach those emails I received below.

 

Anyway, I tested this because on my "SnoopyyTheThird" account, I have still yet to receive any of these emails!

Message 11 of 15 (239 Views)

Re: Recent purchase of apex coins has left me robbed

[ Edited ]
★★★ Novice

@EA_Blueberry 

 

Here is the first video which I couldn't send here. (Removed - CM)

 

I've posted it unlisted so only people using the link can watch. I'll get onto creating the second video as a guest on the support page 

 

Message 12 of 15 (238 Views)

Re: Recent purchase of apex coins has left me robbed

[ Edited ]
★★★ Novice

@EA_Blueberry 

 

(Removed - CM)

 

Finally a different outcome! I think this is due to the browser cache being deleted. Ironically, this is the first email I have received from ea support on this email so this is a start but why won't they email me when I'm signed into my account? I have made sure my email is up too date and it's the only one that is displayed on the customer portal site. I hope this issue will finally get resolved but less then 24 hours until the item I wanted is gone leaves no hope I'm afraid. 

Message 13 of 15 (217 Views)

Re: Recent purchase of apex coins has left me robbed

Community Manager
@SnoopyyTheThird

Thank you for the videos. I removed them as it showed personal information pertaining to your EA account. Going to send you a direct message to follow up on this.
Blueberry.png
Message 14 of 15 (212 Views)

Re: Recent purchase of apex coins has left me robbed

★★★ Novice

FYI I've now received my first emails from my main account asking if I still need help with my original cases. I open up my cases too find 2 are now "fixed".

 

I booted my Apex Legends up too see if I have received my coins but sadly still nothing!

 

I can't resume my cases, it is just taking me in circles again so I assume this issue is never going to get resolved

 

Message 15 of 15 (141 Views)