Random refund how to get game back?

[TheOnlyMarsh123]

So I got an email that my sims 3 had been refunded, when it hadn't. My game has disappeared and I'm stressed out trying to figure out what happened.

[EA_Darko · Accepted solution]

Hey @TheOnlyMarsh123 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @TheOnlyMarsh123 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[TheOnlyMarsh123]

wait what? I'm kinda stupid, where is the manage account option?

[EA_Darko]

Hey @TheOnlyMarsh123 if you follow the steps above you should see it or other options to choose from.

Darko