Re: Question about a message of Apex Legends account ban
by BosziechiqxOriginal Post
Question about a message of Apex Legends account ban
Hi. I understand the procedure to talk with team that will review my case with my account being banned, but I am here to ask for more information about it. I am not asking here what I was banned for because I understand you cannot know that here (I don't know either), but want to ask if my account is permanently banned or not. Otherwords, if I will be able to continue playing the game after sometime or not. Reason why I am asking is I can still acess my account without getting message I've been banned. I can even join firing range and do everything there with no issues whatsoever. I only cannot access match making (at least for now).
Message saying: "The client's game account has been banned: Banned"
If not permanent, how long until I can play again?
Need to clear the air; I have no clue what I've been banned for, I checked email, EA didn't say anything about it nor I saw anyone else logging in to my accounts. I noticed I had some of the badges I don't remamber having but maybe I am wrong. I couldn't find any weird activity over email notifications. I never used cheats, nor I support cheating. I am highly against it and I play the game in my free time to relax and have fun with friends, not to tryhard and pay 100$ for cheats. None of this make any sense
Accepted Solution
Re: Question about a message of Apex Legends account ban
You will need to speak to our Terms of Service team in relation to any questions around your ban @promodate.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
All Replies
Re: Question about a message of Apex Legends account ban
You will need to speak to our Terms of Service team in relation to any questions around your ban @promodate.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
Hey @promodate, we cannot discuss any TOS action with you on AHQ.
You will need to direct any questions to our TOS team.
Darko
Hey @g4m3r69inbound,
Please be sure to fill out an appeal using the steps here: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
I see you've opened a ticket using the Bug Report / Feedback option, but that will not make its way to our Terms of Service team to be investigated.
If you go through the steps in the link above our ToS team will be able to review this action for you, thanks!
