Price adjustment request [ Edited ]

[nptt1910]

Hi

I purchased Sim 4 Expansion Bundle (only 28% off) yesterday on Origin Now it is 50% off is it possible to get a price adjustment or a refund?

Thanks, 

[The_other_Rare]

Hello there @nptt1910 ,

If you are trying to refund your game, it has to be within these guidelines:

You can make a refund request:

• Within 24 hours after you first launch the game.
• Within 14 days from the day you bought it, if you have not launched the game.
• Within 14 days from the release date if you pre-ordered the game, if you have not launched the game.

If all else fails, you can try to request a refund through EA Help here. 

• If your game is not on the list, then unfortunately you cannot request a refund.

Happy Gaming, and Stay Safe!

-Rare

[nptt1910]

Hi, 

I just bought the game yesterday (within 24 hours) but it is not listed, maybe because it is a bundle?

[The_other_Rare]

Hello there @nptt1910 ,

Yes that is more than likely the reason why it is not listed.

I believe this part of the Great Games Guarantee would be why you are unable to request a refund:

• Purchases from the Origin Store for all other third-party content, as well as packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Please see the Terms of Sale and the Returns and Cancellations FAQ for further information regarding any potential returns and/or refunds for these items.

"Packaged Goods" would be considered Bundled items.

Sorry for the Inconvenience!

Happy Gaming and Stay Safe!

-Rare