September 2020
Whenever I try to use my prepaid visa gift card, it says it cannot verify the card. I’ve tried verifying it online, I have the receipt to prove that the money is on there and it still won’t work. Don’t you dare give me that * Troubleshooting page because it has nothing on it about prepaid cards.
Solved! Go to Solution.
September 2020
Hey @idman69 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to take a look at your account and the payment method and advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
September 2020
I’ve also used a prepaid visa gift card on origin before so I don’t know what the * is happening now.
September 2020
Hey @idman69 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to take a look at your account and the payment method and advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
September 2020
I figured out that the problem was that origin requires a zip code to buy something. And since the card doesn’t have a zip code assigned to it because it’s a gift card, I cannot make a purchase. What still confuses me is that I’ve been able to get it to work with previous cards. Is there any way to not have to put in a zip code?
September 2020
Hey @idman69 I would recommend that you direct any questions such as this to our live support team.
They will be able to assist with all account and billing issues.
Darko
June 2022
I'm having this problem, too; I'm trying to pre-order the werewolf dlc, which costs 20 bucks. However, it used to work. I think the problem is that my Visa Debit Gift Card only has about 10 dollars left on it, and that I can't use both it and a credit card to buy the DLC (it probably has to pay for the whole thing by itself).
Also, I later tried buying a couple of kits with the card, and it worked.
June 2022
Hey @DraconianMage it is not possible to combine multiple payment methods for one purchase on origin.
Darko