Paypal and Steam payments not showing up [ Edited ]

[lfaria123]

Over the last 72 hours i made 2 purchases of game time for SWTOR that still arent showing up on my account.

The first one was via STEAM. a 30 day game time. - Attached File 1.png

As this didn't show and i wanted to setup a subscription anyway i made a 60 day recurring purchase via the site and this time i purchased a 60 day recurring sub using PayPal. This also isnt showing. Attached File 2.png

My account name is Lazaroush and if you notice on the payment history -> Account Activity tab the PayPal payment shows up but has no effect (no sub setup, no Cartel Coins added, etc) Attached File 3.png

At this time what i need help with is getting the, now up to 3 months game time and subscription added to my account, since the time is already payed for.

Regards,

Luis Leal de Faria

[Edited by CM]

[EA_Darko · Accepted solution]

Hey @lfaria123 I imagine that when they said to contact through the forums they meant to create a case through the SWTOR site here: http://www.swtor.com/support

We are not able to assist with any account or billing-related issues on AHQ, as such there is nothing that we can do here for this issue beyond advising you to speak with our live support.

I would recommend speaking with the SWTOR support by following the steps in this help article: https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support

Darko

[EA_Darko]

Hey @lfaria123 I edited your post to remove the attachments, we would recommend that you not post personal info on AHQ.

For account and billing issues you will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[lfaria123]

@EA_Darkoover twitter they said do contact via the forums... Doesnt seem right, and it speaks loads about your customer support, that after spending nearly 40€ on subs im being told in a circular faction who and how to ask for support. The land line option is expensive and after spending the nearly 40€ it doesnt seem right to spend any more money. I have the involices, they were in the post. Please help me just get the 90 days (in total) game time i already pay for please.

[EA_Darko · Accepted solution]

Hey @lfaria123 I imagine that when they said to contact through the forums they meant to create a case through the SWTOR site here: http://www.swtor.com/support

We are not able to assist with any account or billing-related issues on AHQ, as such there is nothing that we can do here for this issue beyond advising you to speak with our live support.

I would recommend speaking with the SWTOR support by following the steps in this help article: https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support

Darko