February 2018
Here is a complicated one, I've been trying to change my username for some time now but I don't remember the security code I've set; I have tried to contact E.A. by using the live chat option without any luck. Now here is the tricky part, I didn't use Origin for a some time before 2017 and I deleted the email address connected to the account, since I had forgotten that it was tied to it. So what can I do?
Request my account to be linked to a new email address?
February 2018
February 2018
Just to add to what @ElbruzOne said, I might have to give you some bad news.
If you do not have access to the email address your account is linked to, AND have forgotten the security question, it's very hard for you to prove that you're the owner of the account and not some random person who is good at guessing passwords. Since you still have access to your account, I would write down that password and account name someplace really smart and never lose it, and hope you never get hacked.
Sometimes you can prove you're the owner only with password and account name, or like, by starting the game at some exact time to show EA that you're the one logged in. It might work.
I just wanted to warn you that if you lost both email and security question, this quest of yours is a hard one
Good luck!!
February 2018
February 2018 - last edited February 2018
@sheppythedriver
After live chat windows popped up, was there approximate wait time? If not, then something is wrong with your browser. You might want to try some other internet browser. help.ea.com works best with Internet Explorer.
If changing your browser didn't help, you can try to get help without logging in, sometimes this works for me. Just log out of your EA account, create new case and when it asks you to log in, just click on "Get help from an advisor without logging in."
February 2018
February 2018
January 2021
February 2021
Greetings @falloutshelter57 and apologies for the late response, I got this option because the EA Support expert who helped me re-set a new email required me to set a new security question.
February 2021
I guess I'm more curious on where to find a security question. I remember setting one up but my account's not giving me the chance to answer it. How did you navigate to the security question