Re: Opened 500 packs and no wraith heirloom

by iBlockHead
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Original Post

Accepted Solution

Opened 500 packs and no wraith heirloom

[ Edited ]
★★★ Novice

Great customer support btw EA

 

Yash (2/12/2020, 7:58:50 PM): Thank you for contacting EA HELP, my name is Yash, may I start with your first name please?
 (2/12/2020, 7:58:56 PM): Mitchell
Yash (2/12/2020, 8:00:12 PM): hello Mitchell
 (2/12/2020, 8:00:21 PM): I have spent hundreds and hundreds of dollars (I can screenshot) buying apex packs after apex packs (not just including the free ones) WAY over 500 packs
 (2/12/2020, 8:00:31 PM): And I have not received my wraith heirloom set
 (2/12/2020, 8:00:41 PM): Even though your system guarantees that
 (2/12/2020, 8:00:52 PM): I want either my money back or my wraith set
 (2/12/2020, 8:01:15 PM): I can send screenshots of every purchase I’ve made via apex if needed
Yash (2/12/2020, 8:01:28 PM): I can understand that this could be concerning but don't worry as i'm here to help and assist you for your issues .
 (2/12/2020, 8:01:34 PM): Thank you
Yash (2/12/2020, 8:01:53 PM): welcome.
 (2/12/2020, 8:02:00 PM): My PS4 name is QuadrupleCupTTV
 (2/12/2020, 8:04:24 PM): also i have been playing since the first day it came out,I should have had that set way way before series 3 either way,but I spent even more on packs since respawn guaranteed it
Yash (2/12/2020, 8:05:21 PM): I can completely understand this and as a gamer too i can completely understand this .
 (2/12/2020, 8:05:29 PM): thank you
 (2/12/2020, 8:05:55 PM): im just really upset I spent another’s 80$ this last week on packs and still nothing on top of the hundreds I already spent
 (2/12/2020, 8:06:01 PM): It’s very frustrating
Yash (2/12/2020, 8:06:52 PM): As i understood your issue you just want to say that you've not received the wraith hierloom
Chat after opening the several packs, correct?
 (2/12/2020, 8:07:03 PM): Yes
 (2/12/2020, 8:07:12 PM): I know 10000% I have opened over 500 packs
 (2/12/2020, 8:07:19 PM): way over 500
Yash (2/12/2020, 8:09:56 PM): Thank you for the information.Please wait and do let me check all details here.
 (2/12/2020, 8:10:03 PM): Okay !
Yash (2/12/2020, 8:11:51 PM): Thank you for the patience.
 (2/12/2020, 8:12:01 PM): Its no problem
Yash (2/12/2020, 8:12:31 PM): As i've checked and discussed the case from my team i've been informed that  the player for which you
Yash (2/12/2020, 8:12:58 PM): are demanding can't be provided by us in any way as our tool does not allows us to do so.
 (2/12/2020, 8:13:14 PM): So what am I supposed to do then
 (2/12/2020, 8:13:33 PM): I spend 500$ on something on your game and don’t get what was guaranteed to be mine
 (2/12/2020, 8:13:42 PM): This is going on reddit
 (2/12/2020, 8:13:58 PM): So what are you going to do ?
 (2/12/2020, 8:14:16 PM): I spent 500$ and haven’t received what I paid for
Yash (2/12/2020, 8:16:36 PM): yeah i can understand this as this is a big amount but the player that you're demanding can't be put in the game from any out source and if this is possible then i would have done it in the very first go.
 (2/12/2020, 8:16:56 PM): The player that I’m demanding
 (2/12/2020, 8:17:03 PM): Lol ?
 (2/12/2020, 8:17:09 PM): Just give me a refund
 (2/12/2020, 8:17:18 PM): For every pack I’ve bought
 (2/12/2020, 8:17:25 PM): I’ll provide you with the screenshots
 (2/12/2020, 8:17:32 PM): Of the money I’ve spent
 (2/12/2020, 8:17:40 PM): And you guys can refund me it then
 (2/12/2020, 8:18:09 PM): Since EA refuses to give me the item I spent money for or refund me
Yash (2/12/2020, 8:22:12 PM): I can completely understand this but as we do really care for you and you matter to us i want to inform you that this is something which is away from our hands and we are mere advisors and we can just follow the process and we can't go beyond our limits but if i do so then also i would not be able to grant you anything in this case as there is no any option to do so.
 (2/12/2020, 8:22:32 PM): Then who do I talk to ?
 (2/12/2020, 8:22:40 PM): Tell me who do I talk to
 (2/12/2020, 8:23:06 PM): Also be reminded this is going on reddit and EA forums
 (2/12/2020, 8:23:29 PM): And EA already has a very bad standing with the community and lying over micro transactions
 (2/12/2020, 8:23:48 PM): and i absolutely will hire a lawyer and sue EA
 (2/12/2020, 8:24:06 PM): Who do I talk to sir ?
Yash (2/12/2020, 8:26:11 PM): Please wait i'm consulting the case with my team.
 (2/12/2020, 8:26:17 PM): okay
Yash (2/12/2020, 8:26:45 PM): Yeah!
Yash (2/12/2020, 8:34:04 PM): Please be connected as i'm working on it.
 (2/12/2020, 8:34:15 PM): Yes
 (2/12/2020, 8:34:51 PM): If we get disconnected contact me - @gmail.com
 (2/12/2020, 8:35:01 PM): Or *********
 (2/12/2020, 8:35:12 PM): But I don’t think we will disconnect
Yash (2/12/2020, 8:36:07 PM): We can't contact you from phone as we do only have the chat support and if you want to contact us through call then you can choose call me option in order to receive the call from us.
Yash (2/12/2020, 8:36:29 PM): yeah for sure we'll not be disconnected as both of us want to get it resolved.
 (2/12/2020, 8:36:30 PM): This is fine
Yash (2/12/2020, 8:37:45 PM): :)
 (2/12/2020, 8:38:18 PM): :)
Yash (2/12/2020, 8:41:45 PM): Thank you for the patience,
 (2/12/2020, 8:42:04 PM): It’s no problem
Yash (2/12/2020, 8:43:46 PM): As i've consulted the case with the specialist and they have informed that the we cannot grant Heirloom items because they are the most rare items in the game and must be earned.
 (2/12/2020, 8:44:02 PM): Earned by buying apex packs
 (2/12/2020, 8:44:07 PM): Which is what I did
 (2/12/2020, 8:44:14 PM): Now who do I have to contact
 (2/12/2020, 8:44:22 PM): Because I did earn them
 (2/12/2020, 8:44:30 PM): How insulting
 (2/12/2020, 8:45:22 PM): The only way to “earn” them is to open 500 packs
 (2/12/2020, 8:45:26 PM): And I did that
Yash (2/12/2020, 8:46:02 PM): Yea i can understand this but all i can do far you have done already and the most we can help you out with this is assist you to post it on forums and they will help you out with this: https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en

Can i get a response from a dev please 

Message 1 of 30 (1,563 Views)
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Accepted Solution

Re: Opened 500 packs and no wraith heirloom

★★★★★ Apprentice

Honestly they should fix this soon. This will become more of a problem as time goes on. You shouldn't get a random heirloom.

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Message 14 of 30 (2,198 Views)

All Replies

Re: Opened 500 packs and no wraith heirloom

★★ Expert
@TTVQuadrupleCup tl;dr

The fact you tried to get a refund disgust me.

You chose to spend all that money, no one made you do it.

Apex Legends Official page states that if you open 500 packs you are guaranteed a heirloom out of the pool.

Currently there are 4 heirlooms in the pool, it never stated which one you would get. It's all up to chance. Nothing can be done about it so accept it, if you wanted the Wraith Heirloom so bad, you should've bought the packs earlier.
Message 2 of 30 (1,559 Views)

Re: Opened 500 packs and no wraith heirloom

★★★ Novice

I didn’t get ANY of the hierlooms and idc if you’re disgusted you’re probably garbage at apex anyway lmao bye 

Message 3 of 30 (1,554 Views)
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Re: Opened 500 packs and no wraith heirloom

[ Edited ]
★★ Expert

@TTVQuadrupleCupIf you did open 500 packs, you would have gotten your heirloom. There hasn't been a case where this didn't happen.

You must not know but not all packs count towards the heirloom count. If you did know, you wouldn't be here complaining and talking about how you will hire a lawyer for whatever reason.

And I WISH i was bad, that way I could be in your lobby and get back on the path to 20K

 

EDIT

 

To be more productive: OP, certain packs don't count like Event packs and such. It must be a normal apex pack you either buy or earn through leveling up. 

Message 4 of 30 (1,539 Views)

Re: Opened 500 packs and no wraith heirloom

★★★ Novice
@iBlockHead Ran 20 bombs on wattson you’re trash gtfo my thread and enjoy series 3 since it’s prob your first season
Message 5 of 30 (1,529 Views)

Re: Opened 500 packs and no wraith heirloom

★★ Expert
@TTVQuadrupleCup now I see you are just an irrational child that probably regrets spending so much on a game and wants everything returned back.

I hope when you finally do hit 500, that you get anything other than Wraiths Heirloom.
Message 6 of 30 (1,524 Views)

Re: Opened 500 packs and no wraith heirloom

★★ Expert

Gambling is an addiction

 

Heart

Message 7 of 30 (1,523 Views)

Re: Opened 500 packs and no wraith heirloom

★★★ Novice
@jumanjaydazed Not gambling if they said it was guaranteed every 500 packs, I’m just waiting for a dev to check. And you will see I have, absolutely opened 500 packs with no heirloom. Also if you just sit around on ea forums to troll peoples threads I assume you’re literal trash at apex anyway. I will not be replying or reading any other comments. Awaiting dev
Message 8 of 30 (1,511 Views)
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Re: Opened 500 packs and no wraith heirloom

★★ Expert
@TTVQuadrupleCup ok 5 wins, relax. (Looked your account up, sorry but you talk too much)
Message 9 of 30 (1,503 Views)
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Re: Opened 500 packs and no wraith heirloom

★★ Expert

@TTVQuadrupleCup 

I just woke up, made some muffins and now I'm reading the forum. Not trolling. Gl with your issue.

 

http://www.gamblersanonymous.org/ga/hotlines/

 

If you ever feel the need to contact someone

 

Heart

 

 

 

 

Message 10 of 30 (1,498 Views)