Old account questions

[cjkm2245]

I had an old account from gw2 under a different email and I forgot the password. I changed the email to my psn and created a new ea account, for anthem and was wondering if I could just enter my new account info 

[EA_Darko · Accepted solution]

Is your PSN already tied to an EA account @cjkm2245?

If so then it will not be possible to link the PSN account to another EA account.

Best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Is your PSN already tied to an EA account @cjkm2245?

If so then it will not be possible to link the PSN account to another EA account.

Best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[cjkm2245]

That old ea account was under a different email though and I changed the email for my psn, will it work?

[cjkm2245]

Also, it’s on psn 

[EA_Darko]

The PSN account will be tied to the existing EA account, in order to link the PSN account to a new EA account you would have to have it unlinked and in doing so lose all progress, unlocks, etc from any EA games you played on the gamertag @cjkm2245.

Darko

[Kommo-o79531]

Do I just call the help hotline to get it unlinked?

[EA_Darko]

To unlink a gamertag from an account you will need to speak with live support using the steps from the accepted solution.

Darko