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No live chat available

by hotanimegirl69
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No live chat available

★★ Newbie

Not getting mastery for m1919a6, and I have no live chat option when I try to get help. 

Message 1 of 2 (199 Views)

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Re: No live chat available

Community Manager

Sorry to hear that you are having issues @hotanimegirl69.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

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Message 2 of 2 (151 Views)

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Highlighted

Re: No live chat available

Community Manager

Sorry to hear that you are having issues @hotanimegirl69.

 

Can you ensure that you are following these steps exactly when trying to contact support:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

 

Let me know how you get on.

 

Darko

Message 2 of 2 (152 Views)
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