June 2018
Dear all,
Apologies in advance if this is in the wrong category.
Quick background:
Picked this game up somewhere in 2017 and started playing a lot. Grinded nearly all characters, did trials and fully complete the game, I got kicked by ''fairfight'' one time and somehow I was banned. No warnings or anything, just a simple temporary one-week ban. I was disappointed, because when I sent an e-mail to EA all I received was: we had ''suspicions'' of hacking. No concrete evidence whatsoever. In any case, I waited the one week but after this period they removed everything from my account. When I try to log back in, I start with a campaign mission on the moon.
Back to the suspicion of hacking. I have been playing shooters for 15+ years now and without trying to sound arrogant, I always try to top the leaderboard in a game. I vividly remember the last game I played; I picked captain cannon and joined a new game. If you are somewhat an adult and understand shooters and RPG's in a sense, you would know that these detonation characters are arguably the strongest in the game. So, I racked in about 40+ kills in let's say 15 mins. It is not the greatest, but it went well. Would you believe such a score? Or would you think this player must be cheating? Also, keep in mind the lobby was filled with either children or casual gamers.
Sorry for the small rant guys, but I have sent several e-mails to EA and they never seem to reply unfortunately. I have no idea what to do now. I read that new content is coming and I truly love to play this game, Hopefully, this might get their attention and help a fellow plant vs zombies fan.
Thank you
June 2018
Hmmmm... that’s a tough case. If deleting everything was a fairfight deal, you might be out of luck. Is there a way to contact fairfight to dispute it? Did you happen to record it?
June 2018
Thanks for your reply.
Unfortunately, I do not record gameplays. No idea how to approach the fairfight situation. That is why I was hoping on EA to help me with this situation.
June 2018
I’ll see if I can’t get some attention to it. No guarantees on what the say. As soon as I hear something I will get back to you.
June 2018 - last edited June 2018
So, you filed a dispute for the ban? If not, that's the first step.
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
If so, then there was a review and whatever was decided is unchangeable. I'm sorry for your unfortunate situation.
40+ vanquishes with Cpt Cannon is not that big a deal, as you suggest. I've seen friends get well over 100.
June 2018 - last edited June 2018
@dwooten77 wrote:I’ll see if I can’t get some attention to it. No guarantees on what the say. As soon as I hear something I will get back to you.
Thank you very much kind sir.
June 2018 - last edited June 2018
@pandareno1999 wrote:So, you filed a dispute for the ban? If not, that's the first step.
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
If so, then there was a review and whatever was decided is unchangeable. I'm sorry for your unfortunate situation.
40+ vanquishes with Cpt Cannon is not that big a deal, as you suggest. I've seen friends get well over 100.
This is exactly the steps I followed, however I only receive mails back such as: hey I am ''employee name'''. Please fill out the same form again and again.
I have yet to see a review. If it is unchangeable, well that is incredibly disappointing.
Agreed on the last point. Captain Cannon in the hands of a somewhat skilled player will crush ingame score.
Would you believe a player if he got 60+ vanquishes in 10-12 minutes? :P
June 2018
Well bud... it’s not looking good. Have tried what @pandareno1999 mentioned? He’s dealt with a case like this before and couldn’t get it straightened out. I’m sorry you’re going through this and wish I had better news.
June 2018
@dwooten77 wrote:Well bud... it’s not looking good. Have tried what @pandareno1999 mentioned? He’s dealt with a case like this before and couldn’t get it straightened out. I’m sorry you’re going through this and wish I had better news.
Thank you for your effort man. I will try for one last time what @pandareno1999 said, but EA probably does not care. I guess I will have to grind again; get captain cannon asap and start racking up those sweet vanquishes!
Thank you again!
June 2018
Not to seem to be leaping to their defense, but I don't think it's that EA doesn't CARE. I believe it's that they have contracted with fair fight to police their online traffic and agreed to abide by whatever decisions they make.