Re: My account is disabled

by ttvjc820102
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Original Post

My account is disabled

★★★ Novice

My account is disabled but I think it was stolen because I went to verify the phone two-step verification after the warning It was blocked the next day

Message 1 of 17 (603 Views)

Re: My account is disabled

Community Manager

Hey @ttvjc820102 do you think that there may be a ban on your account?

 

For issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

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Message 2 of 17 (592 Views)

Re: My account is disabled

★★★ Novice

I still can't solve it after looking for customer service

Message 3 of 17 (503 Views)

Re: My account is disabled

Community Manager

Hey @ttvjc820102 what did our live support advise you when you spoke with them?

 

Darko 

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Message 4 of 17 (489 Views)

Re: My account is disabled

★★★ Novice

They told me that the investigation would be completed within 72 hours, but they didn’t reply to me

Message 5 of 17 (486 Views)

Re: My account is disabled

★★★ Novice

I contacted them last Wednesday and still haven’t responded

Message 6 of 17 (485 Views)

Re: My account is disabled

Community Manager

Hey @ttvjc820102 you will need to give the team time to investigate and respond.


The best thing to do is to keep an eye on your email for a response.


Darko 

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Message 7 of 17 (474 Views)

Re: My account is disabled

★★★ Novice

But it’s been a week and the eighth season is about to start I want to buy a pass

Message 8 of 17 (457 Views)

Re: My account is disabled

Community Manager

Hey @ttvjc820102 you will need to wait for our team to respond.


Darko 

Darko.png
Message 9 of 17 (449 Views)

Re: My account is disabled

★★★ Novice

Now there is a problem that the customer service will not let me contact

Message 10 of 17 (387 Views)