Help us improve Answers HQ! Take Survey No, Thanks

My account is blocked and new cases cannot be created

by washfeetback
Reply

Original Post

Accepted Solution

My account is blocked and new cases cannot be created

★★★ Novice

Today I logged in into Apex Legends from Steam, and found out my account had been disabled for some unknown reason.

 

When I tried to follow this guide to fill a report, at step 4, the " banned or suspended account" doesn't show up.

https://answers.ea.com/t5/EA-General-Questions/My-account-has-been-disabled/m-p/8649462/highlight/tr...

 

Instead it redirects meto another page to describe my issue and it creates a loop that gets me nowhere....

 

Need help :l

 

Message 1 of 9 (606 Views)

Accepted Solution

Re: My account is blocked and new cases cannot be created

Community Manager
@washfeetback Hi, can you try this link? Ignore the article mentioned, if you look under additonal options you should have an email creation option.

https://help.ea.com/en/help-contact-us/?product=origin&platform=pc&topic=dispute-ban-suspension&cate...
David.png
Stay and Play.png

View in thread

Message 5 of 9 (535 Views)

All Replies

Re: My account is blocked and new cases cannot be created

★★★ Novice

My account experiences the same as this author. I hope the official can help me solve this problem and lift the ban on my account

Message 2 of 9 (605 Views)

Re: My account is blocked and new cases cannot be created

Champion
@washfeetback Hey there, when it comes to account bans sadly there is nothing the forums can do for those concerns other than direct you to the proper channels. This is information only the Terms of Service teams can access. Below I will leave a link on where you can get information from them about the account.

https://answers.ea.com/t5/General-Feedback/What-to-do-if-your-account-has-been-suspended/m-p/1002703...

CCP Champion Banner - Red.png

Message 3 of 9 (574 Views)

Re: My account is blocked and new cases cannot be created

★★★ Novice

I can't create a case to communicate with EA officials now. Can you help me create a case and communicate with EA

Message 4 of 9 (562 Views)

Re: My account is blocked and new cases cannot be created

Community Manager
@washfeetback Hi, can you try this link? Ignore the article mentioned, if you look under additonal options you should have an email creation option.

https://help.ea.com/en/help-contact-us/?product=origin&platform=pc&topic=dispute-ban-suspension&cate...
David.png
Stay and Play.png
Message 5 of 9 (536 Views)

Re: My account is blocked and new cases cannot be created

★★★ Novice

使用您的链接后我无法创建案例,请帮助我,我急需帮助

Message 6 of 9 (478 Views)

Re: My account is blocked and new cases cannot be created

[ Edited ]
★★★★ Expert

@washfeetback said

 

I cannot create a case after using your link, 
please help me,
I need help urgently
Message 7 of 9 (406 Views)

Re: My account is blocked and new cases cannot be created

Community Manager

What happens when you click to create an email? It should have some pages to go through to fill your details?

David.png
Stay and Play.png
Message 8 of 9 (285 Views)

Re: My account is blocked and new cases cannot be created

★★★ Newbie

I'm having the same problem... when clicking on the link I see:

 

system.error
title.system.error
Whoops! That wasn't supposed to happen.
We are working on the issue and we should be up and running shortly
 

 

I will try again later but as of today this link is broken.

 

I haven't played an EA game for probably 5 years and tried to play it takes two with my wife and it says my account is blocked Wondering

Message 9 of 9 (200 Views)
Twitter Stream