October 2021
The hacker hacked my Apex account and used it illegally, my Apex has been banned!
As you can see , I hardly played Loba this legend, but "I" use she killed 15people in a game, and made about 4000 damage! It;s unpossible, right? And in the season 8 and season 9 my highest damage about 2000, how can I make it double?
And I played Apex in Steam, at 9.18 midnight , the hacker played it by origin ,and he used my golden coins and making metals , I trust all of these you have log, please check out them, give me a fair result!
my origin account is :kingse7en5260
and my email i s:[edit: email address removed]
Solved! Go to Solution.
October 2021
Hey welcome to AHQ! Unfortunately AHQ (the forum) won't be able to do much for you on the ban. You will need to contact the EA TOS department, they are the only teams who can review bans and reverse them.
Please only submit 1 ticket, and wait for a response. I have heard they are receiving an unusually high number of appeals, so it might take a few weeks to get a response. They will respond it just takes time for them to review everything and respond.
If your initial appeal is denied, then you can submit a second appeal.
Keep an eye on your emails spam and junk folder, just to make sure you do not miss any communication from the EA TOS department.
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
October 2021
I had tried to contact with the EA-HELP , but the TOS think their decision is right , it's usefulless to contact with them. https://twitter.com/Asphodeluuuuu/status/1445446012240228358 you can see more in the link.
October 2021
October 2021 - last edited October 2021 by EA_Barry
This is the EA_Data.json at 9.18 midnight the hacker loged my account, then I got the Email EA sent that says me broke the rules. In the linked of twitter I put the photo and I upload the photo to the TOS , but it's still usefulless.
October 2021
Because EAhelp can't help me , I come here for help . All Chinese players need use game accerlarator to play this game, I dk how to proove my Ip .
October 2021
Hey welcome to AHQ! Unfortunately AHQ (the forum) won't be able to do much for you on the ban. You will need to contact the EA TOS department, they are the only teams who can review bans and reverse them.
Please only submit 1 ticket, and wait for a response. I have heard they are receiving an unusually high number of appeals, so it might take a few weeks to get a response. They will respond it just takes time for them to review everything and respond.
If your initial appeal is denied, then you can submit a second appeal.
Keep an eye on your emails spam and junk folder, just to make sure you do not miss any communication from the EA TOS department.
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
October 2021
October 2021
normal ban, I can login apex, but I can play the match. Once you start a match will be jump out
October 2021
For banned users you need evidence of your account being hacked, follow these steps.
Use the above information when opening a support ticket with EA as proof.
Hopefully this information would prevent future 'banned for no reason' threads as users can now read this and use it to create a case with EA and not try to get help/abuse in the forums.
Good Luck.