My Support case in progress

[takavor33]

I currently have a case in progress I opened because my coins didn't reset back after I got outbid. I have been waiting for over a month and my case still says "in progress". My case number is 83539566, if there is anyone that can help me with this, I would appreciate it.

[EA_Darko · Accepted solution]

Hey @takavor33 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product FIFA 21

Then select 'PC

Manage my Account'

Missing Items

Finally, you can choose to begin a chat or request a call back.

Darko

[iluminatethesky]

Hey @takavor33

Unfortunately there isn't much we can do here on the Forums.

I would recommend reaching out to Support again, and providing them the Case Number that you posted here.

You can reach them here: https://help.ea.com/en/contact-us/

Thanks

- iluminate

[EA_Darko]

Hey @takavor33 generally if you give it 24 hours of so these issues fix themselves.

How long has it been since the issue occured?

Darko

[takavor33]

I got outbid around May 28th. Opened my first case May 29th through the EA Help message on twitter. I opened another case today. My case numbers are #83539566 and #85492250. It's been over a month and I still haven't received my coins back 

[EA_Darko · Accepted solution]

Hey @takavor33 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product FIFA 21

Then select 'PC

Manage my Account'

Missing Items

Finally, you can choose to begin a chat or request a call back.

Darko