My Real Last Name is Offensive?!?

[itinj24]

Does anybody from EA Sports read these forums?  

I tried creating a player with my eight year old son and apparently when I enter our real last name as the create a player’s last name, it got error flagged for offensive content. It also says something along the lines of it not promoting “Positive Play”…

Umm, I was actually trying to promote “Positive Play” to my son by using his real last name instead of something actually offensive and the EA Sports team took a giant crap on us. Is someone at EA Sports going to explain to my eight year old son that  the last name he will carry for the rest of his life was deemed offensive by someone at EA or do I have to take that responsibility?  This is really offensive to me and my family.  Please fix this. 

Very Respectfully,

Jonathan Itin  

(Yes, Itin is my real last name and it’s pronounced eye-tin)

[EA_Shepard]

@itinj24 I am afraid that this is a situation to which we do not support over the forums. If an account is actioned in any way like this, it would be an issue to take up with our Terms of Service team and not here by a CM. 

If you have not, we would advise to please contact them Here for more info on that one. The appeals are not just for banned or suspended accounts but they can provide more info that we do not.

[itinj24]

Gotchya. Much appreciate the link. 

[EA_Shepard]

@itinj24 You're welcome.

[BAMAboyUSN]

The link you posted is for appealing a ban, there is nothing on the page about last names being offensive..... For the record my last name was also flagged as offensive or contains too many numerics, whatever tf that means... Its Cobb btw... i dont see how that can possibly be offensive...can you please forward this to the department that handles game issues and bugs? Thank you.

[Vince_Ven3gria]

Same problem for me. I contacted support who can't do anything.

The rule for EA is simple: a few abuse, so they punish everyone. Disreputable method, but we're not going to ask them to exercise discernment.

They apply like machines. An AI could be more effective than the support I just had in chat.

Don't dream, EA is not able to respond to your concern