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My Origin crashes every time I try to reinstall it.

by NattyKToenail
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My Origin crashes every time I try to reinstall it.

★★★ Newbie

I've been having issues with Origin for a few months now. It started off with Origin not opening and none of the games opening when I tried clicking on them on the desktop. I tried reinstalling Origin but every time I try to install it, it crashes. I've even tried deleting all of the files from my Program Data and App Data, but whenever I open the OriginThinSetup.exe, it opens fine and I start to install it but after it completes the first loading bar it instantly crashes. I've tried it countless times, and I've tried switching it to my E: drive as well as my D: drive. Anyone know what this is and how to fix it?

 

Many thanks.

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Accepted Solution

Re: My Origin crashes every time I try to reinstall it.

Community Manager

Sorry to hear that you are having issues @NattyKToenail.


The best thing to do is to take a couple of minutes to try the following steps:

  1. Try re-installing Origin:
    1. Close the Origin client.
    2. Open the Control Panel (find it by searching “Control Panel” in the Start menu).
    3. Click on Uninstall a program under Programs.
    4. Click on Originand uninstall.
    5. Reinstall Origin

Try running Origin as an administrator:

  1. Close the Origin client.
  2. Right-click the Origin client icon on your desktop (or in the Origin directory if not on your desktop) and click Run As Administrator.

This runs the Origin client as an administrator account, and should let the game  install.

Try lowering the User Access Control settings:

  1. Close the Origin client. 
  2. Click the Windowsbutton and type "UAC" in the search field. 
  3. In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available. 
  4. Click Okat the bottom of the window. 
  5. Open the Origin client

Darko

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Message 2 of 2 (59 Views)

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Re: My Origin crashes every time I try to reinstall it.

Community Manager

Sorry to hear that you are having issues @NattyKToenail.


The best thing to do is to take a couple of minutes to try the following steps:

  1. Try re-installing Origin:
    1. Close the Origin client.
    2. Open the Control Panel (find it by searching “Control Panel” in the Start menu).
    3. Click on Uninstall a program under Programs.
    4. Click on Originand uninstall.
    5. Reinstall Origin

Try running Origin as an administrator:

  1. Close the Origin client.
  2. Right-click the Origin client icon on your desktop (or in the Origin directory if not on your desktop) and click Run As Administrator.

This runs the Origin client as an administrator account, and should let the game  install.

Try lowering the User Access Control settings:

  1. Close the Origin client. 
  2. Click the Windowsbutton and type "UAC" in the search field. 
  3. In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available. 
  4. Click Okat the bottom of the window. 
  5. Open the Origin client

Darko

Message 2 of 2 (60 Views)

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