My DOWNLOAD button for anthem wont work

[PayMikeLoL]

I legit can't download the game i can click to add it to my library which it doesn't and i click to download it and it does nothing, I reinstalled my origin twice and cleared my caches twice as well and still nothing will work 

[EA_Darko · Accepted solution]

Hey @PayMikeLoL can you try again to clear your Origin cache ensuring that you follow the steps exactly. 

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on

Darko 

[EA_Darko · Accepted solution]

Hey @PayMikeLoL can you try again to clear your Origin cache ensuring that you follow the steps exactly. 

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on

Darko 

[PayMikeLoL]

Hi @EA_Darko I cleared them again it still won't let me download Anthem, the game will not even add to my library still 

[PayMikeLoL]

@EA_Darko I did it again and still, nothing worked.. the game won't even show up in my library

[EA_Darko]

Hey @PayMikeLoL can you grab me a screenshot of what it is that you are seeing when you try to add the game to your library?

Darko 

[ByrdMayne007]

I've tried all these steps and have the same issue. Game will not download, says its in favorites but doesn't show up.