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Fracture777's avatar
Fracture777
4 years ago

Re: My Apex Account has been banned.

@EA_Mako  I understand that cheating falls under User Agreement but it seems extremely suspect that on the second appeal they would not confirm that I cheated and instead generalize it more. There also hasn't been three investigations there has been two because the third was just telling me they weren't responding anymore. I also find it hard to believe that the case was handled by 3 separate parties without any overlap especially because the third response arrived shortly after the second response. Given that I didn't cheat I am not going to be happy with any result that isn't refunding of all money invested into the account or a unban. 

About Apex Legends General Discussion

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@EA_Mako  I understand that cheating falls under User Agreement but it seems extremely suspect that on the second appeal they would not confirm that I cheated and instead generalize it more. There also hasn't been three investigations there has been two because the third was just telling me they weren't responding anymore. I also find it hard to believe that the case was handled by 3 separate parties without any overlap especially because the third response arrived shortly after the second response. Given that I didn't cheat I am not going to be happy with any result that isn't refunding of all money invested into the account or a unban. 

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@EA_Mako  I understand that cheating falls under User Agreement but it seems extremely suspect that on the second appeal they would not confirm that I cheated and instead generalize it more. There also hasn't been three investigations there has been two because the third was just telling me they weren't responding anymore. I also find it hard to believe that the case was handled by 3 separate parties without any overlap especially because the third response arrived shortly after the second response. Given that I didn't cheat I am not going to be happy with any result that isn't refunding of all money invested into the account or a unban. 

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My Apex Account has been banned.","moderationData":{"__ref":"ModerationData:moderation_data:5601041"},"body":"Hey @Fracture777,

A third and final investigation was indeed performed, and the outcome was the message you're referring to stating they won't be responding to additional appeals.

Each appeal is handled by a different member of the ToS team, but at some point it's no longer productive to keep reviewing the same information and records expecting a different outcome.

This is not something we're able to review or change via the forums either, so I'll be closing the thread here. 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