Re: Can’t get anything

by EA_Blueberry
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Original Post

Accepted Solution

Missing purchase in game

[ Edited ]
★★★ Newbie

Hi ,I saw an offer(75% off) with 94ovr Sharpshooter Mcgrady

it showing RM3.90 and I purchased with it but I didn’t get anything ...please check for me

 

greyC.

[Removed - CM]

EA_Blueberry: Do not post your User ID & edited post title to reflect inquiry

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Accepted Solution

Re: Can’t get anything

Community Manager

@caseyngiow 

 

If your purchase successfully went through on your account and it still didn't show up after restarting the app, please submit a missing items request via in-game under the Settings menu to put in a case to our EA Support team so they can pull up your account to grant it.

I'm sorry to hear it didn't show up. As long as you provide a proof of purchase they should be able to determine what caused it to not show up.

How to get help in NBA Live Mobile

https://help.ea.com/en-us/help/nba-live/nba-mobile/get-help-in-nba-live-mobile/

 

Proof of Purchase

https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

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Re: Can’t get anything

Community Manager

@caseyngiow 

 

If your purchase successfully went through on your account and it still didn't show up after restarting the app, please submit a missing items request via in-game under the Settings menu to put in a case to our EA Support team so they can pull up your account to grant it.

I'm sorry to hear it didn't show up. As long as you provide a proof of purchase they should be able to determine what caused it to not show up.

How to get help in NBA Live Mobile

https://help.ea.com/en-us/help/nba-live/nba-mobile/get-help-in-nba-live-mobile/

 

Proof of Purchase

https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

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