Help us improve Answers HQ! Take Survey No, Thanks

Missing founders & starter pack


Original Post


Missing founders & starter pack

★★★★ Newbie

I just logged Into my profile today and found both my packs missing and couldn’t find their contents anywhere on my profile. Has this happened to anyone else?

Message 1 of 2 (71 Views)

Re: Missing founders & starter pack




I found the following on the Apex Legends FAQ (it's right at the bottom under "Troubleshooting":


"I’m having trouble with an in-game purchase, what do I do?


For purchases using real-world currency, PC players can check their Origin order history to ensure payment was processed. Similarly, console players can check their Xbox or PlayStation® order history. If you’re still having trouble, please contact EA, Microsoft, or Sony as needed."



I do not work for EA. I'm a volunteer. Angel

If my post was helpful or contained useful information please give XP. Wizard

If my post was very helpful or answered your question 'Accept as Solution'. 

Message 2 of 2 (44 Views)


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help