Missing APEX Items [ Edited ]

[rodco21]

I think i'm getting scammed by EA.

2 days ago, i bought 1,000  Apex coins and didn't receive anything in my account. I have tried to get in touch with them but they don't answer my emails, i also tried chatting with their advisors, but they tell me that my proof of purchase is incorrect, although i sent them the screenshots as requested in this link: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

I don't know what to do anymore. It is a shame that a company as big as EA scams it's own player database. I'm attaching proof of my purchase. It's just ridiculous how they can't solve a problem like this regarding their clients' real money.

[Edit] had to remove proof 1 picture, as it contained real name and address which is against AHQ tos rules.

[EA_Darko · Accepted solution]

Hey @rodco21 sorry to say but we are not able to assist with issues like this on AHQ.

All we can do is recommend that you take a look here and then speak with our team again: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

Darko

[OldTreeCreeper]

@rodco21 

While you wait for a reply from EA,  have a look at the CM advice in the thread below to see if any of it helps:

https://answers.ea.com/t5/Technical-Issues/I-have-not-yet-received-the-2000-Apex-Coins-I-purchased-o...

[rodco21]

@OldTreeCreeper Already tried everything said in that post and i still haven't gotten my coins. I think they already replied me and there seems to be no solution, sadly. Did you see the images i attached on this topic?

Well, i delivered them exactly as requested on their "proof of purchase" page and the adviser that answered me, told me that the images i gave him were "incorrect". I asked him what was wrong and he didn't know what to tell me! He just told me that their "tools" couldn't verify the screenshots i gave him and asked me to open a new case. Then closed the case, and now, after opening a new case and waited for too long, i can't chat with them anymore.

I mean, how is it possible that you can't verify asap what's going on in the account of one of your customers, on your own game? It's your clients' money you're dealing with.

[EA_Darko · Accepted solution]

Hey @rodco21 sorry to say but we are not able to assist with issues like this on AHQ.

All we can do is recommend that you take a look here and then speak with our team again: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

Darko

[rodco21]

What can i do if your "team" doesn't talk back to me? I'm getting scammed, can't you do something about it?

[rodco21]

@EA_Darko
What can i do if your "team" doesn't talk back to me? I'm getting scammed, can't you do something about it?

[EA_Darko]

Hey @rodco21 I can see from your case that you have been speaking with our team and they have provided you all the info.

You need to continue to speak with them as they are the only ones who can assist.

Darko