Missing Content - Pre-order Madden 23 [ Edited ]

[Neo_Novalis]

If you pre-ordered Madden 23 but did not receive your Madden 22 content, please contact an EA Game Advisor as indicated in the accepted solution of this thread.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

[EA_Barry · Accepted solution]

@tavtoraw2444 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[jack090892]

I pre ordered madden 23 did not receive pack for madden 22 please help 

[rebelwolf100]

I purchased madden 23 all madden edition 2 days ago and yet to get the pack in madden 22. I'm on Xbox one old gen gamertag RagnorokHowl

[sumatai]

I’ve contacted EA via Twitter, they directed me here.  Responses here = “we don’t have answers but continue to investigate “.  I canceled my original order and then re-ordered via the in game link.  4 days later, still nothing.

[skumar916]

I did the same thing and still nothing 

[Dev_W730]

I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22

[EA_Blueberry]

@Dev_W730  @jack090892  @skumar916  @sumatai 

The team is aware of this and investigating. Please see this reply in the thread below:

https://answers.ea.com/t5/General-Discussion/Madden-23-Pre-Order-Have-Not-Recieved-my-free-99-OVR-Pl...

(Closing duplicate discussion)

[EA_Blueberry]

@rebelwolf100 

The team is aware of this and investigating. Please see this reply in the thread below:

https://answers.ea.com/t5/General-Discussion/Madden-23-Pre-Order-Have-Not-Recieved-my-free-99-OVR-Pl...

(Closing duplicate discussion)

[FourtraxWarrior2]

I pre ordered the All Madden version of Madden 23 and have been waiting for multiple days now for the free pack but I still have not received it.

[TTZ_Dipsy]

Hey @FourtraxWarrior2 according to This post, the team is aware of the issue but is currently unable to issue the packs manually - they'll provide an update as soon as more information becomes available