Losing customers with poor customer service

[nowheat]

Two rounds with two reps answering a trouble ticket for a small problem, and all I got was lectures as if I were a child or new to the game, and blame placed on me. I clearly recognized that it was a one-time glitch and asked for small compensation, not miracle fixes, but it's my problem, they say, we won't do anything for you. I have a small team but we've paid plenty over the years. If this is the level of care EA games has for customers, we're gone. I've worked in customer service for years so I know awful service when I see it. 

[EA_Darko · Accepted solution]

Hey @nowheat we are not able to assist with any account-based issues on AHQ.

You will need to address any account-related queries to our live support team.

Darko

[EA_Darko · Accepted solution]

Hey @nowheat we are not able to assist with any account-based issues on AHQ.

You will need to address any account-related queries to our live support team.

Darko

[nowheat]

Thanks but as my OP indicates, I already did that. But no one there cares. Thought you might like to know they are losing you customers (4 customers lost on one ticket!). I'm not expecting my comment here to result in any more help for me.

[EA_Darko]

If our live support team has advised you @nowheat that they can assist then this would be the case.

Darko