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Link Origin and Ubisoft accounts issue

by Commander_Harper
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Link Origin and Ubisoft accounts issue

★★ Newbie

I bought an Ubisoft game on the origin launcher / store. But I cant link my Ubisoft account to my origin launcher. Yes I've been here (https://help.ea.com/en-us/help/origin/origin/playing-ubisoft-games-using-origin/) and it was the most unhelpful thing ever. It just says 'cannot link your account at this time, try again later' (or similar). I can log into my Ubisoft account just fine from the browser, and it shows my Ubisoft name when I do the log in. So it's reading everything fine. anyone got any helpful insights?

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Re: Link Origin and Ubisoft accounts issue

Community Manager

Hey @Commander_Harper are you seeing an error message of any kind?

 

The more information that we have the better we can help.


Darko

Message 2 of 8 (739 Views)
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Re: Link Origin and Ubisoft accounts issue

★★★ Newbie

I have just done the same. I keep getting the "Unable to link to your Ubisoft account
We're sorry, there was a problem linking to your Ubisoft account. Please try again later." message. I don't understand why my accounts won't work right, and then I have tried to refund said Ubisoft game and I can't refund through Origin... Although I bought it through the launcher... The Origin launcher, and now I have given up on trying to get a refund, and I want to play the game... But I can't

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Re: Link Origin and Ubisoft accounts issue

[ Edited ]
★ Novice

@Codemansbeast92 Apparently clearing the cookies allowed me to connect.

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Re: Link Origin and Ubisoft accounts issue

★★ Newbie

I had Malware Bytes active, and it was preventing the link from happening, basically it was blocking anything from popping up through origin, so try removing that temporarily

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Re: Link Origin and Ubisoft accounts issue

Community Manager

Thanks for sharing your fix @Merlyn936.

 

Can anyone still seeing this issue ensure that your anti-virus is not blocking it.


Darko

Message 6 of 8 (389 Views)
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Re: Link Origin and Ubisoft accounts issue

★★ Novice

Okaii I had this problem and was getting frustrated with it...once you have bought it you can download it from Ubisoft directly, it will show in your games area.

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Re: Link Origin and Ubisoft accounts issue

★★★ Novice

how do I do that ?

Message 8 of 8 (322 Views)
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