If you claim Wattson skin from twitch but didn't show up.

[asukojo]

I see some people having problem to claim it, it say it claim but didn't show up.

This most likely because you have multiple PSN/Xbox/Origin accounts that link to different EA accounts and you link your twitch to the wrong EA account:

Twitch -> EA Account -> PSN/Xbox/Origin ID

I had some struggle as well, and try to explain it here.

1. Decide which Platform and  PSN/Xbox/Origin ID you want to claim the reward !

2. Login to PC/console and note down the ID.

3. Shutdown PS4, Origin or Xbox first (reason is step 8)  Very important.

4. Your ID account link to EA account (ussually same email and same password). 

5. You need to find out which EA account link to your ID  (this step is super critical !!)

    Login to EA and see PSN account link to that EA account:  If that's the same as PSN you're playing, then you're using correct EA account, otherwise there's another EA account.

    https://help.ea.com/en-us/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/

6. Login to twich and disconnect the wrong EA account (see how in FAQ below)

7. Reclaim the reward by login using the correct EA account (see how in FAQ below).

8. If you've multiple accounts (Origin, PSN, Xbox) link to same EA account, decide which platform want to claim (another critical step).

     Why? Because the 1st device run Apex, the reward will given to that device, you can't transfer it anymore.

9. Turn on that platform and run Apex and you automatically get notification that you're reward is available.

You can read FAQ here:

https://twitch.amazon.com/prime/loot/apexlegends

Hope that helps.

[EA_Blueberry]

Thank you for sharing the guide, @asukojo!

We've seen reports and notified the team to investigate, however there are indeed cases of where players either do not have the accounts properly synced up or hooked up the incorrect account. 

We have our Help article on this here for troubleshooting and of course, if you need 1:1 help our Live-Support team can assist you via live-chat 24/7.

[MetHalen]

So * dumb. Thanks for putting in all this work though. 

[asukojo]

We have session-3 twitch prime skin back, claim yours:

[DarthValtrex]

@asukojoContact EA support, they are really good about sorting this out. Oh it's a guide, nice post!