My name is Earnestinence M, I'm writing because a support agent from EA support department told me to "post in the community which would be my best bet to solve this issue." he said.
the problem I'm facing is when I try to pick a public ID upon creating my EA account. the system keeps telling me 'ID contains a prohibited word or character' which is weird because I tried to pick my name "Earnestinence" as public ID. And I'm 100% sure that my name is not offensive in any language.
I hope you fix this problem because even the support who talked to me (Arnold) mentioned that he tried to pick the name "Kamekazee", and he got the same prompt message that I've got.
I don't personally see anything wrong with the name you chose but the chat filter everyone uses both in-game and the message boards can be classed as wonky at best.
My only guess is that it has something to do with beginning your name with the "Ea" in Earnest. EA employees begin their ID's with an 'EA_' so that might be it though i'm not 100% sure
December 2018 - last edited December 2018
To compound the issue, EA have a cool-down on ID changes of 72 Hours.
Also have you tried to ad the word "The" as in "TheEarnestinence"
Just a thought.