September 2021
i had 950 coins and i thought it wouldnt let me purchase it (it was 1000 coins needed) yet it still counted the payment? how can i refund it?
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September 2021
Unfortunately we don't have a way to roll this back, sorry.
On the making of a purchase when you were short premium currency, I look a look into that, it seems there was a mixup.
Checking the logs, while you had 950 coins yesterday morning, you'd earned 100 more from the BP at 10:18UTC, so you had 1050 coins when you looked at the store today.
September 2021
September 2021
yes but usually when you're low on funds it would say "you need ## amount of coins" so i thought it was safe but in the case like now it somehow processed the payment
September 2021
September 2021 - last edited September 2021
@startplayer1905 I'm tempted to give something a try to see for myself, but I ain't taking chances with my coins! Maybe you were mistaken about the coins being gone, or perhaps you'll be lucky and the mistake might correct itself. Certainly it should not work like that. I really hope you are able to get it worked out. Start the process with EA Help now, the gears can move pretty slowly on this stuff. You'll likely have to jump through a lot of hoops and such.
September 2021
September 2021
September 2021
Unfortunately we don't have a way to roll this back, sorry.
On the making of a purchase when you were short premium currency, I look a look into that, it seems there was a mixup.
Checking the logs, while you had 950 coins yesterday morning, you'd earned 100 more from the BP at 10:18UTC, so you had 1050 coins when you looked at the store today.