Help us improve Answers HQ! Take Survey No, Thanks

Re: I just ordered the sims 4 online

by EA_Ataashi

Original Post

I just ordered the sims 4 online

[ Edited ]
★★★★ Newbie

I just ordered the sims 4 online and i downloaded the app so i could play it when ever i go on the app it says the server is down why is this?


Also i cant find the product code anywhere it isn't in my email and its not there when i right click.

Message 1 of 2 (66 Views)

Re: I just ordered the sims 4 online

Community Manager

Hey @mayo123456789101 


As I understand you've purchased on the game in our Origin store, is that correct? Wondering If yes, then the game has already been added to your EA account and you only need to login with that account to Origin to access it Standard smile


So I assume you encounter the "server down" issue when trying to log into Origin? Have you tried any of the troubleshooting steps from the article below?



Message 2 of 2 (35 Views)


Welcome to the Origin Community forums!

We’re glad you’re here. Click through to introduce yourself and meet other community members.

Come say hello