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Re: I just ordered the sims 4 online

by EA_Ataashi
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I just ordered the sims 4 online

[ Edited ]
★★★★ Newbie

I just ordered the sims 4 online and i downloaded the app so i could play it when ever i go on the app it says the server is down why is this?

 

Also i cant find the product code anywhere it isn't in my email and its not there when i right click.

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Re: I just ordered the sims 4 online

Community Manager

Hey @mayo123456789101 

 

As I understand you've purchased on the game in our Origin store, is that correct? Wondering If yes, then the game has already been added to your EA account and you only need to login with that account to Origin to access it Standard smile

 

So I assume you encounter the "server down" issue when trying to log into Origin? Have you tried any of the troubleshooting steps from the article below?

 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Complete-Support-Origin-Connection-Issues/m-p/...

 

/Ataashi

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