I downloaded sims 4 but it's not showing up in my download section

[Alixiabarker]

I have downloaded sims 4 onto Origin but I've gone onto Origin again today and it's not showing up as one of my disc downloads.Please help!!!

[EA_David · Accepted solution]

@Alixiabarker Hi, sorry this got missed before. Usually in cases like this there is an account mixup, can you double-check that you're logged into the same account that you used when you made the purchase. 
If you have no luck with this, please reach out to support and they can take a look into this: https://help.ea.com/en/contact-us/

Thanks.

[EA_David · Accepted solution]

@Alixiabarker Hi, sorry this got missed before. Usually in cases like this there is an account mixup, can you double-check that you're logged into the same account that you used when you made the purchase. 
If you have no luck with this, please reach out to support and they can take a look into this: https://help.ea.com/en/contact-us/

Thanks.