I can't purchase Sims packs oor kits off the app

[KimsGft]

When. I Try to purchase an expansion or game or stuff pack or kit off the ea app it kicks me off from finishing the purchase.

[EA_cuervo]

Hi there, 

I'm sorry to hear you're unable to complete your purchase. Do you see any error messages when trying to complete the purchase? If you need further assistance troubleshooting this, please have a look at this article: Troubleshooting payment issues in the EA app

[KimsGft]

@EA_cuervo No error message it just completely kicks me off payment.

[EA_cuervo]

Can you please try clearing the EA app's cache to see if this helps:

1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
2. Scroll to Help.
3. Click App recovery.
4. Select Clear cache.