Re: I can't open EA help cases no matter what

by EA_Darko
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I can't open EA help cases no matter what

★★ Novice

I can't get a support ticket 

 

I can't get live chat - pop-up chat window to open

 

No email came back after 72 hours

 

I've tried Chrome, Chrome(Incognito), IE11, Edge in my PC and nothing works (clearing cache didn't help)

I've used my ipad(wifi) and iphone(cellular) + safari / chrome for live chat, but didn't work

 

I've used my galaxy s10 + samsung browser but didn't work as well

 

 

I've just want a refund of BF2042 cause I bought it again on steam but origin customer service is frustrating to wait 

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Accepted Solution

Re: I can't open EA help cases no matter what

Community Manager

Hey @Frederica-chan you can find all the info related to refunds on Origin here: https://help.ea.com/ca/help/account/returns-and-cancellations/

 

Darko

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Re: I can't open EA help cases no matter what

Community Manager

Hey @Frederica-chan you can find all the info related to refunds on Origin here: https://help.ea.com/ca/help/account/returns-and-cancellations/

 

Darko

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Message 2 of 15 (1,644 Views)

Re: I can't open EA help cases no matter what

[ Edited ]
★★ Novice

BF2042 doesn't show up at "https://help.ea.com/en/refund/"

 

The post there recommends to go to help.ea.com

Message 3 of 15 (1,633 Views)

Re: I can't open EA help cases no matter what

★★ Novice

The other pre-order "Sims 4 cottage life" is in preorder state and can cancel the order.

 

But I don't understand why BF2042 can't be refunded

 

I used the same payment method here

Message 4 of 15 (1,624 Views)

Re: I can't open EA help cases no matter what

Community Manager

Hey @Frederica-chan in that case you will need to speak with our live support team.

 

If chat is not popping up for you then is it possible to try on a different browser or network?

 

Darko

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Message 5 of 15 (1,544 Views)

Re: I can't open EA help cases no matter what

★★ Novice

@EA_Darko 
As mentioned in the first post, I tried different browsers and network and non of them worked

 

 

I just want my order # 1003746666683 to be canceled

 

I already have two copies of the game in my origin library

 

bf.png

Message 6 of 15 (1,538 Views)

Re: I can't open EA help cases no matter what

Community Manager

I tested it there @Frederica-chan and live chat opened immediately for me.  

 

If you cannot get it working then I'd recommend sending an email or calling support.

 

Darko

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Message 7 of 15 (1,530 Views)

Re: I can't open EA help cases no matter what

★★ Novice

@EA_Darko I've even tried my friend's computer by connecting through teamview, but it didn't work either for me

 

Can I get a email address which I can contact EA?

 

Sending the email through EA help webpage is same as creating a chat session. (No response after sending like 30 email requests in this week)

 

 

 

Message 8 of 15 (1,507 Views)
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Re: I can't open EA help cases no matter what

[ Edited ]
Community Manager

Hey @Frederica-chan the only way to contact our live support is through help.ea.com

 

You can try speaking with our Twitter support team: https://twitter.com/EAHelp

 

Darko  

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Message 9 of 15 (1,500 Views)

Re: I can't open EA help cases no matter what

★★★ Newbie
@EA_Darko Same problem for me. No popup any way I try. You say that the only way to contact live support is through help.ea.com, but the popup does not work!!! I also tried asking for a call back. After 20 min. I never got more than 'do not leave the page we are creating your case'.
I tried repeatedly to order the sims when it was on sale. It went to Paypal, paypal says it was pending EA processing it. There are two PP attempts, I just want one.
Message 10 of 15 (1,419 Views)