June 2021
I can't get a support ticket
I can't get live chat - pop-up chat window to open
No email came back after 72 hours
I've tried Chrome, Chrome(Incognito), IE11, Edge in my PC and nothing works (clearing cache didn't help)
I've used my ipad(wifi) and iphone(cellular) + safari / chrome for live chat, but didn't work
I've used my galaxy s10 + samsung browser but didn't work as well
I've just want a refund of BF2042 cause I bought it again on steam but origin customer service is frustrating to wait
Solved! Go to Solution.
June 2021
Hey @Frederica-chan you can find all the info related to refunds on Origin here: https://help.ea.com/ca/help/account/returns-and-cancellations/
Darko
June 2021
Hey @Frederica-chan you can find all the info related to refunds on Origin here: https://help.ea.com/ca/help/account/returns-and-cancellations/
Darko
June 2021 - last edited June 2021
BF2042 doesn't show up at "https://help.ea.com/en/refund/"
The post there recommends to go to help.ea.com
June 2021
The other pre-order "Sims 4 cottage life" is in preorder state and can cancel the order.
But I don't understand why BF2042 can't be refunded
I used the same payment method here
June 2021
Hey @Frederica-chan in that case you will need to speak with our live support team.
If chat is not popping up for you then is it possible to try on a different browser or network?
Darko
June 2021
@EA_Darko
As mentioned in the first post, I tried different browsers and network and non of them worked
I just want my order # 1003746666683 to be canceled
I already have two copies of the game in my origin library
June 2021
I tested it there @Frederica-chan and live chat opened immediately for me.
If you cannot get it working then I'd recommend sending an email or calling support.
Darko
June 2021
@EA_Darko I've even tried my friend's computer by connecting through teamview, but it didn't work either for me
Can I get a email address which I can contact EA?
Sending the email through EA help webpage is same as creating a chat session. (No response after sending like 30 email requests in this week)
June 2021 - last edited June 2021
Hey @Frederica-chan the only way to contact our live support is through help.ea.com
You can try speaking with our Twitter support team: https://twitter.com/EAHelp
Darko
September 2021